Subject: Re: Missing item: Case id: 423234, Order ID: 8367797342
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 24 Feb 2020 19:23:21 -0700 (MST)

Hi Midhun, 

Kindly help us to resolve the below case. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 23 February, 2020 08:48:54 
Subject: Missing item: Case id: 423234, Order ID: 8367797342 

Hi Team, 

Please help us to resolve the below missing item issue. 

Problem Statement: Customer received order partially (received only one out of two) 

Case id: 423234 
Order Date: Jan 19, 2020 
Delivery Date: 1/21/2020 
Order ID: 8367797342 
Tracking ID: 100040424296 

Assistance Required: We request you to check if we have shipped both the item from the warehouse as the customer has reported to us that he has received only one item. 

The customer has not received the item - 159156735 - - Dr. Brown's Natural Flow 14-Piece Bottle Starter Set and the cost of the item is - KWD - 14.00 

Please suggest to us the action needs to be taken in the above scenario. 

Regards, 
Manish