Subject: Re: 6465552984 as we informed lost in transit but there is no refund
From: Shakeeb Arsalan <[email-masked]>
To: Mohammad Musaed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 24 Feb 2020 10:26:12 -0700 (MST)

Hi Tawfik, 

Take screenshot of the message which is saying that the order is lost in transit then raise Jira and ask them to mark the order as lost in transit and initiate the refund to the customer 

From: "Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 24 February, 2020 17:57:17 
Subject: 6465552984 as we informed lost in transit but there is no refund 

Hi Team, 

Subject : Late delivery 

Problem Statement – Late Delivery 
Tracking ID – FP02151000420 
Order number:6465552984 
Assistance Required – Need urgent delivery 
Order placed on : Feb 14, 2020 
Please update us and arrange a delivery ASAP. 

Regards, 
Tawfik