Subject: RE: Damaged item Exchange 6458809737 / 154563094
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Sujeewa Hurbert <[email-masked]>, EcomRDC babyshop5 <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Abdel Moneim <[email-masked]>
Date: Mon, 24 Feb 2020 15:38:00 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>,

Team has replaced the item today.

Regards
Sachin
04-5175412

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, February 24, 2020 2:24 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Sujeewa Hurbert <[email-masked]>; EcomRDC babyshop5 <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Abdel Moneim <[email-masked]>
Subject: Re: Damaged item Exchange 6458809737 / 154563094

External email sender, please take precaution.
Hi Sachin,

I am sorry regarding the previous escalation.

Problem Statement: damaged item delivered
Order Date: Dec 20, 2019
Order ID: 6457464446
Tracking ID: 00000080015545691
Delivery Date: 12/30/19
Assistance Required: replacement

Issue Description: The customer emailed us informing that she placed an order for (162013357 - - Delta Bennington Elite 3-in-1 Curved Crib with Toddler Guard Rail ) and she received it damaged. The customer also shared with us the picture of the item which they received so we request you to look into this concern and help us to resolve the case on ASAP.

Regards,
Shakeeb
________________________________
From: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "sujeewa hurbert" <[email-masked]<mailto:[email-masked]>>, "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abdel Moneim" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 24 February, 2020 10:04:07
Subject: RE: Damaged item Exchange 6458809737 / 154563094

Hi @Shakeeb Arsalan<mailto:[email-masked]>,

Image attached is for a Crib, whereas item mentioned in damage state is Mattress (order also consist mattress).

So pls clarify, as what needs to be returned. Is it mattress or Crib (pls share order number & item details for crib).

@EcomRDC babyshop5<mailto:[email-masked]>, Hi Akram, Once details are shared, pls arrange for return collection.

Regards
Sachin
04-5175412

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 23, 2020 9:42 PM
To: Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abdel Moneim <[email-masked]<mailto:[email-masked]>>
Subject: Damaged item Exchange 6458809737 / 154563094

External email sender, please take precaution.
Hi Team,

Problem Statement: damaged item delivered
Order Date: 29-Dec-2019
Order ID: 6458809737
Tracking ID: 00000080015583318
Delivery Date: 03/01/20
Assistance Required: replacement

Issue Description: The customer emailed us informing that she placed an order for (154563094 - - Kit For Kids Dual-Core Ventiflow Mattress) and she received it damaged. The customer also shared with us the picture of the item which they received so we request you to look into this concern and help us to resolve the case on ASAP.

Regards,
Shakeeb
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com