Subject: Re: Fetchr Support \ Ticket #1770050 Updated \ Re: Late Delivery / 9769749633
From: Tahany Ali Ibrahem Ali <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 24 Feb 2020 12:30:43 +0000 (UTC)

Hi Apoorv,  ​   Please note that as per ticket number 1765732 we have advised that the order was on logistics hold as the number was invalid After you have requested to update the number we have attempted to contact the customer and we get the feedback that the number is invalid as well.  ​  Thank you.    Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/076aad339839470c846e1c6d8d0ec441641d3e3cf56a98190c4329f71ad35e1b        Regards,       Tahany Ali Ibrahim  -  Client Support Executive     UAE Phone: +97148018111  KSA Phone: +966114097307  /  +966114097301       Website: www.fetchr.us       
             
              On
              Sun, Feb 23 at  8:41 PM
              ,  Apoorv Joshi <[email-masked]>  wrote:
               
 Hi Team, 
   
 AWB: 3416062191901 
   
 We were advised on Feb 20, 2020 that correct contact number is required from the customer. Correct contact number was shared accordingly on Feb 21, 2020 and then again on Feb 22, 2020. 
   
 Please advise as to why this got returned right after we confirmed the correct contact number. 
   
 Regards, 
 Apoorv 

  

 From: "support" <[email-masked]> To: "Apoorv Joshi" <[email-masked]> Cc: "abhijay" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "kishore" <[email-masked]>, "sumit" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Rehan Khan" <[email-masked]>, "escalations dxbteam" <[email-masked]> Sent: Sunday, February 23, 2020 1:51:19 PM Subject: Re: Fetchr Support \ Ticket #1770050 Updated \ Re: Late Delivery / 9769749633  

 

 Hi ​Team, 
 ​ 
 Hope all is well, 
 ​ 
 
 Kindly be noted that the order was returned back to your side on 22/2 
 ​ 
 Please advise if there's any action needed from our side 
 
 Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/076aad339839470c846e1c6d8d0ec441641d3e3cf56a98190c4329f71ad35e1b

 

Best Regards,

 

 
 Yara Tawakol - Client support executive 
   
 UAE Phone: +97148018111 
   
  KSA Phone: +966114097307 / +966114097301  

  
 Website: www.fetchr.us

 

             

 
             
              On
              Sun, Feb 23 at 12:16 PM
              ,  Apoorv Joshi <[email-masked]>  wrote:
               
 Hi Team, 
 
 AWB: 3416062191901 
 
 Customer has confirmed her contact number: 0503412102. Kindly contact the customer within today and make sure this is delivered by End of business day today. 
 
 Thank you for your help! 
 
 Regards, 
 Apoorv 

  

 From: "Shakeeb Arsalan" <[email-masked]> To: "support" <[email-masked]> Cc: "abhijay" <[email-masked]>, "kishore" <[email-masked]>, "sumit" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Rehan Khan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "LMG OMS" <[email-masked]>, "sankar" <[email-masked]> Sent: Friday, February 21, 2020 7:41:15 PM Subject: Re: Fetchr Support \ Ticket #1765732 Updated \ Re: Late Delivery / 9769749633  

 
 Hi Team,  Please call the customer on the following NO : 0503412102. Kindly arrange the delivery the soonest.  Regards Shakeeb 

From: "support" <[email-masked]> To: "shakeeb arsalan" <[email-masked]> Cc: "abhijay" <[email-masked]>, "kishore" <[email-masked]>, "sumit" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Rehan Khan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "lmg oms" <[email-masked]>, "sankar" <[email-masked]> Sent: Thursday, 20 February, 2020 13:00:54 Subject: Re: Fetchr Support \ Ticket #1765732 Updated \ Re: Late Delivery / 9769749633 

	 
 
 Hi Shakeeb, 
 ​ 
 
 Please note that we have contacted the customer again and she has confirmed that the number is wrong and doesn't have any order. 
 ​ 
 
  Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/ea741a244f6bc1052b62a9e2a38d66e502383bc7136e98b15c1c51851d789441

 
 
 Best Regards,  

 

  
   
  Fady Wagih    Client Support Coordinator 

 UAE: +97148018122

 KSA: +966114097301

 EGY: +20223240601

 

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