Subject: RE: Order delivered Partially: Case id - 458434 Order Number: 6464912337
From: Sagaya Suresh Kumar <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 24 Feb 2020 07:49:11 +0000

Dear Team – Kindly provide manual refund to customer for this missing item and close this case ( LOST IN TRANSIT )

1. 161611386 - - Lace-Up Booties with Pull Tabs
2. 161918083 - - Printed T-shirt with Round Neck and Long Sleeves
3. 161923164 - - Textured Jog Pants with Elasticated Drawstring Waist

Regards
Sagaya Suresh
+966 565165997
From: Apoorv Joshi <[email-masked]>
Sent: Monday, February 24, 2020 2:27 AM
To: Sagaya Suresh Kumar <[email-masked]>; Maxwhryd Ecom <[email-masked]>
Cc: Raghu Pillai <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Fwd: Order delivered Partially: Case id - 458434 Order Number: 6464912337

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6464912337

Following items in this order are still not shipped out:
1. 161611386 - - Lace-Up Booties with Pull Tabs
2. 161918083 - - Printed T-shirt with Round Neck and Long Sleeves
3. 161923164 - - Textured Jog Pants with Elasticated Drawstring Waist

Kindly advise if the remaining items are going to be shipped out, if so, please arrange for a delivery with customer on priority. If not, please cancel these items from WMS/OMS so a refund for the same can be processed.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 23, 2020 8:20:18 AM
Subject: Order delivered Partially: Case id - 458434 Order Number: 6464912337

Hi Team,

We request you to please help us with the below issue. Kindly also note that partial cancellation is not available for the below items.

Problem statement: Partially order shipped (3 items not shipped from the warehouse)

Case id - 458434
Order Number: 6464912337
Order Created: Feb 10, 2020

Assistance required: Urgent delivery of the remaining items.
Items not delivered:
1. 161611386 - - Lace-Up Booties with Pull Tabs
2. 161918083 - - Printed T-shirt with Round Neck and Long Sleeves
3. 161923164 - - Textured Jog Pants with Elasticated Drawstring Waist

The customer has reported to us that he has placed the above order for 7 items and received only 4 items.

As per the consignment status, we have shipped only 4 items.

We request you to please do the needful help.

Regards,
Manish

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