Subject: RE: C&C Issue - 9770309899
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Leizel Sanchez <[email-masked]>, Splash BJC <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 24 Feb 2020 06:04:21 +0000

Dears @Splash BJC<mailto:[email-masked]>

For you assist please

From: Apoorv Joshi <[email-masked]>
Sent: Monday, February 24, 2020 1:04 AM
To: Leizel Sanchez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: C&C Issue - 9770309899

External email sender, please take precaution.
Hi Leizel,

Kindly assist in closing the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 23, 2020 7:51:01 AM
Subject: Assistance required: Case id - 466330 Order Number: 9770309899

Hi Team,

We request you to please help us to resolve the below issue.

Problem statement: Order not collected as per customer

Case id - 466330
Order Number: 9770309899
Order Created: Feb 15, 2020
Order Delivery Mode: Store pickup
Store: Splash - 30147

Assistance required: Please provide the proof of collection

The customer has reported to us that he has not collected the order however as per the order status it's already collected on 2/17/2020.

Kindly look into the issue and resolve it on a priority.

Regards,
Manish

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