Subject: RE: different item order number:6461044486
From: EcomRDC babyshop5 <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Sachin Maheshwari <[email-masked]>, Salik Khan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>, Mohammed Obiedo <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ahmad Daher <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 24 Feb 2020 05:54:25 +0000

Dear Team,

Delivery team already went to customer location on 10.02.2020. he  is need the item did not give returned.

Thanks & regards,

Akram Shaik
Babyshop Nursery Warehouse GDMS operations
Ext: 3635 , Mobile: +966 530548756
Email: [email-masked]
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

From: Mahmoud Emadeldin Mahmoud Elsayed
Sent: Monday, February 24, 2020 8:02 AM
To: Shakeeb Arsalan; EcomRDC babyshop5; Sachin Maheshwari; Salik Khan; EcomRDC babyshop5
Cc: Seeta Seeta; Apoorv Joshi; Inayat Ali; Mohammed Obiedo; Sagaya Suresh Kumar; Escalations Dxbteam; Ahmad Daher; Fauzan Ahmad, Musalman
Subject: RE: different item order number:6461044486

Dears @EcomRDC babyshop5<mailto:[email-masked]>

Please check and help.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 23, 2020 6:53 PM
To: Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: different item order number:6461044486

External email sender, please take precaution.
Hi Team,

Any update ?

Regards

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "sujeewa hurbert" <[email-masked]<mailto:[email-masked]>>, "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 17 February, 2020 20:17:56
Subject: Re: different item order number:6461044486

Hi Team,

We are still your response on below case. Kindly help us to close this case as it is pending since 1 month.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "sujeewa hurbert" <[email-masked]<mailto:[email-masked]>>, "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 30 January, 2020 23:55:15
Subject: Re: different item order number:6461044486

Hi Team,

Kindly assist with the following concern,
Kindly contact the customer and arrange exchange or return
(Check the attachments customer shared with us)

Regards
Shakeeb
________________________________
From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 30 January, 2020 20:04:10
Subject: different item order number:6461044486

Hi Team

With reference to order number : 6461044486

Ticket :414620

customer received this order :157101187 different than the picture and the description on website (Check the attachment)

we escalated to WH with no response

Regards,
Obiedo

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#437458] - Inbound call from noufy albadr
From: EcomRDC babyshop5 <[email-masked]>
To: Babyshop <[email-masked]>, Sujeewa Hurbert <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Mohammed Basheeruddin <[email-masked]>
Date: Tue, 11 Feb 2020 09:37:03 +0000

Dear Team,

When our delivery team went to customer location for item collecting on yesterday. he is telling need the item didnot given to returned.
So kindly check and confirm.

Thanks & regards,

Akram Shaik
Babyshop Nursery Warehouse GDMS operations
Ext: 3635 , Mobile: +966 530548756
Email: [email-masked]
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

From: Babyshop [mailto:[email-masked]]
Sent: Monday, February 10, 2020 5:58 PM
To: Sujeewa Hurbert
Cc: [email-masked]; EcomRDC babyshop5; Escalations Dxbteam; Ramesh Gottimukkala; Mohammed Basheeruddin
Subject: Fwd: [#437458] - Inbound call from noufy albadr

External email sender, please take precaution.
Dear Team,

kindly note that the customer received the wrong item.

the item: 157101187 -  - Juniors Brick Baby Rocker

Order number:  6461044486

please send a team to pick up the item

Best Regards,
Ruba Al zghool
Backoffice | Crystel
[email-masked]<mailto:[email-masked]>
On Sun, 9 Feb at 6:51 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Any Update on the above, please advise urgently.

Best Regards,
Ruba Al zghool
Backoffice | Crystel
[email-masked]<mailto:[email-masked]>
On Fri, 7 Feb at 11:31 AM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Hi team,

kindly note that the customer received the wrong item
the item: 157101187 -  - Juniors Brick Baby Rocker
the order number:  6461044486
please send a team to pick up the item

REGARDS,

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NTM5NTg0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BrmlF5B0X0t80HvgBoLH7bRwQJsU2bc95TpBN7A0rWw][https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NTM5NjI5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Mtm4AMjYZGA4b0FtFNV6hmt5BRmPYMhsunhgCwl5akU]
On Sun, 2 Feb at 2:52 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:
Hi team,

kindly note that the customer received wrong item
the item : 157101187 -  - Juniors Brick Baby Rocker
the order number :  6461044486
please check and advise

REGARDS,
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4Mzc2NDU5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1dSrO-umknaK_c2gxe61fPZVBxwIAAqywBhxNy2NHSM]
On Sat, 1 Feb at 3:56 PM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

​Hi team,

kindly note that the customer received wrong item
the item : 157101187 -  - Juniors Brick Baby Rocker
the order number :  6461044486
please check and advise

REGARDS,
ISRAA ALBAKHET

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4MzY2NzQ5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gNK3bzwfwbbs90Wzvt0nerBForO7AB4BDLFTRpZR174]

437458:1125156