Subject: RE: Knet Refund /// 8370937899
From: Malik Ismail <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Feb 2020 05:53:13 +0000

Refund done.

From: Seeta Seeta <[email-masked]>
Sent: Saturday, February 22, 2020 5:50 PM
To: Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Knet Refund /// 8370937899

External email sender, please take precaution.
Hi Malik,

Can you please assist us in below case?

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 22, 2020 3:55:36 PM
Subject: Knet Refund /// 8370937899

Hi Team,

Ticket number: 474817
Problem Statement: Refund not processed
Order Date: Feb 22, 2020
Order ID: 8370937899<callto:8366552604>
Assistance Required: Need an urgent refund

Issue Description: Customer place an order which was on-validation cancelled and he paid through KNET. In a payment transaction, it is showing capture accepted. ​
​
Customer needs the refund on priority.
​
Kindly check and update.
​
Thank you for your help!

Regards,
Shivani

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