Subject: Re: Missing part #6462357777
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, Bswh Rydnursery <[email-masked]>, ecomrdc babyshop5 <[email-masked]>, Jamshid Kurikkal <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Sachin Maheshwari <[email-masked]>, sujeewa hurbert <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 23 Feb 2020 22:32:52 -0700 (MST)

Hi Team, 

We are still waiting an update on below case. Kindly check and help us to resolve this case asap. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Sagaya Suresh Kumar" <[email-masked]> 
To: "Fauzan Ahmad . Musalman" <[email-masked]>, "Jamshid Kurikkal" <[email-masked]>, "ecomrdc babyshop5" <[email-masked]>, "Bswh Rydnursery" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>, "sujeewa hurbert" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Tuesday, 18 February, 2020 14:42:41 
Subject: RE: Missing part #6462357777 

Dear Team – Please check and fix this issue on urgent!!! 

Problem Statement: Missing part 

Order Date : 24-Jan-2020 

Order ID: 6462357777 

Item ID: 160277284 - - Ingenuity Monkey Bouncer 

Delivery Date: 28/01/20 

Assistance Required: Need Urgent Assistance 

Issue Description: Customer emailed us informing that she placed order for (160277284 - - Ingenuity Monkey Bouncer) and there is a piece/part is missing. Customer also shared us the picture of the item which they received so we request you to look into this concern and help us to resolve the case on ASAP. 

Regards 

Sagaya Suresh 

+966 565165997 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Tuesday, February 18, 2020 11:19 AM 
To: Sagaya Suresh Kumar <[email-masked]>; Jed Conlocops2 <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]> 
Subject: Missing part #6462357777 

External email sender, please take precaution. 

​Hi Team, 

Problem Statement: Missing part 

Order Date : 24-Jan-2020 

Order ID: 6462357777 

Itme ID: 160277284 - - Ingenuity Monkey Bouncer 

Delivery Date: 28/01/20 

Assistance Required: Need Urgent Assistance 

Issue Description: Customer emailed us informing that she placed order for (160277284 - - Ingenuity Monkey Bouncer) and there is a peiece/part is missing. Customer also shared us the picture of the item which they received so we request you to look into this concern and help us to resolve the case on ASAP. 

Regards, 

Fauzan 
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