Subject: Fwd: Late Shipping(9768662252)
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, sachin maheshwari <[email-masked]>
Date: Sun, 23 Feb 2020 18:13:52 -0700 (MST)

Hi Team, 

With reference to order number: 9768662252 

Kindly confirm if this order has been shipped out. If so, please share the AWB under which this has been shipped out. Order was placed on Jan 28, 2020 and the status is still ready to ship. Customer is chasing for her order. 

Please assist in closing this case on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, February 23, 2020 9:39:15 PM 
Subject: Late Shipping(9768662252) 

Hi Team, 

Problem Statement: Late Shipping 

Order Date: ​28 Jan 2020 

Order ID: ​9768662252 

Tracking ID: 976866225210010001 

Assistance Required: Need Urgent Delivery 

Issue Description: The customer placed an order on 28 Jan 2020 and till now she has not received the order. As per the hybris, the order status is ready to be shipped. 

The customer is chasing us for his/her order so we request you to expedite the delivery date. 

Regards, 
Abhishek Borgaonkar