Subject: Unsubscribing Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Sun, 23 Feb 2020 17:55:30 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. Customer wish to unsubscribe from all newsletter/promotional emails and a Jira for the same was raised under REL-84648. Jira team is advising to get in touch with marketing team as the email customer is receiving are not being pushed from hybris but could be push notifications and they are also unable to locate his account with the email address provided: [email-masked]. Attaching a screenshot of email customer is receiving. 

Please assist in looping marketing team to close this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, February 23, 2020 2:51:35 PM 
Subject: Email id to be Unsubscribed 

Hi Team, 

The customer wanted to get his email id removed or unsubscribed for the newsletter and mailers from the Splash. 

We escalated this case to the Jira team, as per them they could not find any details and the emails are not sent by the system(Hybris). Now the Jira team is asking to escalate this case to the marketing team 

Customer email id: [email-masked] 

Customer territory: UAE 

Request you to look into this and do the needful. 

Regards, 
Abhishek Borgaonkar