Subject: Re: Refund Approval //6441695824
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 23 Feb 2020 17:45:16 -0700 (MST)

Shafeeque, 

Looped you in another email thread regarding this order. Please keep an eye. 

Thank you. 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, February 23, 2020 2:49:55 PM 
Subject: Refund Approval //6441695824 

Hi Team, 

Problem Statement: Refund Approval 
Order date : Aug 10, 2019 
Order ID – 6441695824 
Tracking id 201908130823453 

​ 
Problem Statement : It is Click & Collect order ,Customer claims that he did not pick up his order and it shows in the Hybris that ( pick up complete ), we've escalated to store in order to do RTS , but they could not then to JIRA they need approval , We raised to concept head but no action,so we request you to help us to resolve the case. 

Customer's History: Customer with us since 17,Mar 2018, he has 13 orders With us worth of almost 6500 SAR. 
​ 
Please check and advise . 

Regards, 
Shafeeque