Subject: C&C Delay - 6459042829
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 23 Feb 2020 17:22:22 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Thulasiraman Manoharan (TCS)" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "LMG OMS" <[email-masked]>, "LMG WMS" <[email-masked]>, "Gaurav Kumar (TCS)" <[email-masked]> 
Cc: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "Sree Adhikessavan" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Wednesday, 19 February, 2020 22:53:37 
Subject: Re: Assistance for Case id - 409406, Order Number: 6459042829 

Hi WMS Team, 

Order was released to WMS on 31st Dec still not shipped to store. Can you please check and confirm the status. 

Released date:2019-12-31 10:40 

"<?xml version="1.0" encoding="UTF-8"?> 
<OrderRelease EnterpriseCode="LMG_KSA" ReceivingNode="2299999" 
ReleaseNo="1" ReqShipDate="2020-01-03T13:00:00+00:00" 
SOReleaseGroupId="6459042829_20191231103434" 
SalesOrderNo="6459042829" SalesOrderNode="S" SalesOrderQuantity="S" 
SalesOrderTerritory="S" SalesOrderType="S" 
SellerOrganizationCode="LMG_KSA" ShipNode="2299001"> 
<Order DocumentType="0006" EntryType="Hybris" 
OrderDate="2019-12-31T10:35:30+00:00" OrderNo="Y101267194"> 
<PersonInfoBillTo AddressLine1="3712 الحسينية،" 
AddressLine2="3712 الحسينية،" AddressLine3="As Sumayri" 
City="Yanbu" Country="SA" EMailID="[email-masked]" 
FirstName="طلال احمد الشامي" State="JED" ZipCode="04-3-16-1626"/> 
<OrderDates> 
<OrderDate ActualDate="2019-12-31T10:33:33+00:00"/> 
</OrderDates> 
<PaymentMethods> 
<PaymentMethod PaymentType="CREDIT_CARD"/> 
</PaymentMethods> 
<HeaderCharges/> 
<HeaderTaxes/> 
<AdditionalAddresses/> 
<Extn ExtnCustomerPKTotal="8893036986372" 
ExtnDiscountTotal="13.00" ExtnIsStoreTransferInvolved="N" 
ExtnOrderTotal="125.10" ExtnOriginSite="21" 
ExtnPvTotalAmount="13.90" ExtnSubTotal="139.00" ExtnTaxTotal="5.00"/> 
</Order> 
<PersonInfoShipTo AddressLine1="Dana Mall" 
AddressLine3="Yanbu Al Baher" City="Yanbu" Country="SA" 
DayPhone="+966545645554" EMailID="[email-masked]" 
FirstName="Talaal Alshami" State="JED" ZipCode="04-3-16-1674"/> 
<OrderLine CarrierServiceCode="STANDARD" DeliveryMethod="PICK" 
DepartmentCode="1" GiftFlag="N" OrderedQty="1.00" 
PrimeLineNo="1" SoPrimeLineNo="1" SoSubLineNo="1" 
StatusQuantity="1.00" SubLineNo="1"> 
<Item 
ItemDesc="Hello Kitty Printed Trolley Backpack with Zip Closure - 16 inches - Multicolour" 
ItemID="161647076" ItemType="NON-GDMS"/> 
<OrderStatuses> 
<OrderStatus> 
<Details ExpectedShipmentDate="2020-01-03T13:00:00+00:00"/> 
</OrderStatus> 
</OrderStatuses> 
<LinePriceInfo UnitPrice="279.00"/> 
<LineTaxes> 
<LineTax ChargeCategory="VAT" ChargeName="TAX" Tax="5.9571" 
TaxName="SASTD" TaxPercentage="5.00"/> 
</LineTaxes> 
<LineCharges> 
<LineCharge ChargeCategory="Discount" 
ChargeName="ProductFixedPricePromotion" ChargePerUnit="140.00"/> 
<LineCharge ChargeCategory="Discount" 
ChargeName="PromoVoucher" ChargePerUnit="13.90"/> 
</LineCharges> 
<Instructions/> 
<Extn ExtnPickUpStore="21135" ExtnReservationId="SA_11578929512492"/> 
</OrderLine> 
</OrderRelease> 
" 

Thanks & Regards 

Thulasiraman M 

OMS Application Support 

Mobile :+971523618117 

Mail id :[email-masked] 

From: Mohammad Shababe Quamar <[email-masked]> 
Sent: Wednesday, February 19, 2020 5:54 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; LMG OMS <[email-masked]> 
Cc: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Sree Adhikessavan <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Jed Conlocops2 <[email-masked]>; ali inayat <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Assistance for Case id - 409406, Order Number: 6459042829 

[ mailto:[email-masked] | @LMG OMS ] Please response ! 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, February 17, 2020 5:49 PM 
To: Jessie Caparas <[email-masked]>; LMG OMS <[email-masked]> 
Cc: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Sree Adhikessavan <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Jed Conlocops2 <[email-masked]>; ali inayat <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Assistance for Case id - 409406, Order Number: 6459042829 

External email sender, please take precaution. 

Hi Team, 

We are still waiting response for the below case. kindly check and do the needful. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad . Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] >, "LMG OMS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] >, "ramesh gottimukkala" < [ mailto:[email-masked] | [email-masked] ] >, "Jed Conlocops2" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 13 February, 2020 10:32:38 
Subject: RE: Assistance for Case id - 409406, Order Number: 6459042829 

[ mailto:[email-masked] | @LMG OMS ] as per JIRA team, the order has flown to OMS, however, order is still showing Submitted to WH. 

Please check and advise. 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 12, 2020 1:22 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Assistance for Case id - 409406, Order Number: 6459042829 

External email sender, please take precaution. 

Hi Team, 

As per the below response we have raised it to the Jira team. We reqeust you to see the response received from them "According to Hybris order flown to OMS.. please check with OMS team" 

Jira Link: [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-83645&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Ccf8c9481ec114fb9a91208d7b3b0380f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637175441763203440&sdata=GNlJurR204sY9R5e%2BOv32jM0QSUtDW3eIocEqzycSC8%3D&reserved=0 | https://landmark.atlassian.net/browse/REL-83645 ] 

Regards, 

Fauzan 

From: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad . Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] >, "ramesh gottimukkala" < [ mailto:[email-masked] | [email-masked] ] >, "Jed Conlocops2" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 3 February, 2020 13:00:30 
Subject: RE: Assistance for Case id - 409406, Order Number: 6459042829 

Hi [ mailto:[email-masked] | 
@Fauzan  Ahmad . Musalman ] 

Order didn’t follow from Hybris,, please raise that on Jira 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 3, 2020 9:57 AM 
To: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] > 
Cc: ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Assistance for Case id - 409406, Order Number: 6459042829 

External email sender, please take precaution. 

Hi Team, 

we are still waiting update on below case. 

order was placed on 31 Dec 2019. and still not shipped to the store, kindly check and update if the order will be ship or cancel the order to refund for customer. 

Thank you for your help. 

Regards, 

Fauzan 

From: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] >, "ramesh gottimukkala" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 25 January, 2020 13:15:31 
Subject: Re: Assistance for Case id - 409406, Order Number: 6459042829 

Hi Team 

The order was placed on 31st Dec and still the items are not dispatched from Warehouse (source - Hybris). 

Request to expedite on priorty basis. 

Thanks 

Inayat Ali 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 25, 2020 1:01:43 PM 
Subject: Assistance for Case id - 409406, Order Number: 6459042829 

Hi Team, 

We request you to please help us resolve the below issue as we have escalated it to the warehouse twice and not received any response yet. 

​ 

Problem statement: Order not shipped to the store 

Case id - 409406 

Order Number: 6459042829 

Order Created: Dec 31, 2019 

Order Delivery Mode: Store pickup 

Store: Babyshop21135 

​ 

Assistance required: Urgent delivery to the store 

Kindly note that the above order is still not shipped from the warehouse to the store and there is no consignment created for the above order. 

Kindly also note that it's been more than 20 days since the order got placed hence we request you to expedite the process so that it could be ready for pickup as soon as possible. 

Regards, 

Manish 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Ccf8c9481ec114fb9a91208d7b3b0380f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637175441763213397&sdata=jahLPxRDyXfKsIOQkuXc5l0YDzxlxyenBlzvGYRjq3U%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com