Subject: C&C Issue - 9770309899
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 23 Feb 2020 14:04:05 -0700 (MST)

Hi Leizel, 

Kindly assist in closing the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, February 23, 2020 7:51:01 AM 
Subject: Assistance required: Case id - 466330 Order Number: 9770309899 

Hi Team, 

We request you to please help us to resolve the below issue. 

Problem statement: Order not collected as per customer 

Case id - 466330 
Order Number: 9770309899 
Order Created: Feb 15, 2020 
Order Delivery Mode: Store pickup 
Store: Splash - 30147 

Assistance required: Please provide the proof of collection 

The customer has reported to us that he has not collected the order however as per the order status it's already collected on 2/17/2020. 

Kindly look into the issue and resolve it on a priority. 

Regards, 
Manish