Subject: Re: Fetchr Support \ Ticket #1770050 Updated \ Re: Late Delivery / 9769749633
From: Apoorv Joshi <[email-masked]>
To: support <[email-masked]>
Cc: abhijay <[email-masked]>, Shakeeb Arsalan <[email-masked]>, kishore <[email-masked]>, sumit <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Rehan Khan <[email-masked]>
Date: Sun, 23 Feb 2020 11:40:51 -0700 (MST)

Hi Team, 

AWB: 3416062191901 

We were advised on Feb 20, 2020 that correct contact number is required from the customer. Correct contact number was shared accordingly on Feb 21, 2020 and then again on Feb 22, 2020. 

Please advise as to why this got returned right after we confirmed the correct contact number. 

Regards, 
Apoorv 

From: "support" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "abhijay" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "kishore" <[email-masked]>, "sumit" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Rehan Khan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, February 23, 2020 1:51:19 PM 
Subject: Re: Fetchr Support \ Ticket #1770050 Updated \ Re: Late Delivery / 9769749633 

Hi ​Team, 
​ 
Hope all is well, 
​ 
Kindly be noted that the order was returned back to your side on 22/2 
​ 
Please advise if there's any action needed from our side 

Check your ticket status at: [ https://fetchrsupport.freshdesk.com/public/tickets/076aad339839470c846e1c6d8d0ec441641d3e3cf56a98190c4329f71ad35e1b | https://fetchrsupport.freshdesk.com/public/tickets/076aad339839470c846e1c6d8d0ec441641d3e3cf56a98190c4329f71ad35e1b ] 

Best Regards, 		

	
Yara Tawakol - Client support executive 

UAE Phone: +97148018111 

KSA Phone: +966114097307 / +966114097301 

Website: [ http://www.fetchr.us/ | www.fetchr.us ] 

[ https://itunes.apple.com/ae/app/fetchr-package-pickup-payments/id970996178?mt=8 ] [ https://play.google.com/store/apps/details?id=com.fetchr.customerapp&hl=en ] [ https://www.facebook.com/fetchr.shiphappy/?fref=ts ] [ https://www.instagram.com/fetchr/?hl=en ] [ https://www.linkedin.com/company/fetchr ] [ https://twitter.com/fetchr ] 

On Sun, Feb 23 at 12:16 PM , Apoorv Joshi <[email-masked]> wrote: 
Hi Team, 

AWB: 3416062191901 

Customer has confirmed her contact number: 0503412102. Kindly contact the customer within today and make sure this is delivered by End of business day today. 

Thank you for your help! 

Regards, 
Apoorv 

BQ_BEGIN

From: "Shakeeb Arsalan" <[email-masked]> 
To: "support" <[email-masked]> 
Cc: "abhijay" <[email-masked]>, "kishore" <[email-masked]>, "sumit" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Rehan Khan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "LMG OMS" <[email-masked]>, "sankar" <[email-masked]> 
Sent: Friday, February 21, 2020 7:41:15 PM 
Subject: Re: Fetchr Support \ Ticket #1765732 Updated \ Re: Late Delivery / 9769749633 

Hi Team, 

Please call the customer on the following NO : 0503412102. 
Kindly arrange the delivery the soonest. 

Regards 
Shakeeb 

From: "support" <[email-masked]> 
To: "shakeeb arsalan" <[email-masked]> 
Cc: "abhijay" <[email-masked]>, "kishore" <[email-masked]>, "sumit" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Rehan Khan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "lmg oms" <[email-masked]>, "sankar" <[email-masked]> 
Sent: Thursday, 20 February, 2020 13:00:54 
Subject: Re: Fetchr Support \ Ticket #1765732 Updated \ Re: Late Delivery / 9769749633 

Hi Shakeeb, 
​ 
Please note that we have contacted the customer again and she has confirmed that the number is wrong and doesn't have any order. 
​ 

Check your ticket status at: [ https://fetchrsupport.freshdesk.com/public/tickets/ea741a244f6bc1052b62a9e2a38d66e502383bc7136e98b15c1c51851d789441 | https://fetchrsupport.freshdesk.com/public/tickets/ea741a244f6bc1052b62a9e2a38d66e502383bc7136e98b15c1c51851d789441 ] 

Best Regards, 

	[ https://www.youtube.com/watch?v=z20xeCudQIU ] 	
	Fady Wagih Client Support Coordinator 

UAE: +97148018122 
KSA: +966114097301 
EGY: +20223240601 

New portal: [ https://fetchrsupport.freshdesk.com/helpdesk/tickets/business.fetchr.us | business.fetchr.us ] Website: [ http://www.fetchr.us/ | www.fetchr.us ] 

BQ_END

1770050:301290