Subject: Damaged item Exchange 6458809737 / 154563094
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Abdel Moneim <[email-masked]>
Date: Sun, 23 Feb 2020 10:42:03 -0700 (MST)

Hi Team, 

Problem Statement: damaged item delivered 
Order Date: 29-Dec-2019 
Order ID: 6458809737 
Tracking ID: 00000080015583318 
Delivery Date: 03/01/20 
Assistance Required: replacement 

Issue Description: The customer emailed us informing that she placed an order for (154563094 - - Kit For Kids Dual-Core Ventiflow Mattress) and she received it damaged. The customer also shared with us the picture of the item which they received so we request you to look into this concern and help us to resolve the case on ASAP. 

Regards, 
Shakeeb