Subject: Refund Approval //6441695824
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 23 Feb 2020 02:19:55 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 
Order date : Aug 10, 2019 
Order ID – 6441695824 
Tracking id 201908130823453 

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Problem Statement : It is Click & Collect order ,Customer claims that he did not pick up his order and it shows in the Hybris that ( pick up complete ), we've escalated to store in order to do RTS , but they could not then to JIRA they need approval , We raised to concept head but no action,so we request you to help us to resolve the case. 

Customer's History: Customer with us since 17,Mar 2018, he has 13 orders With us worth of almost 6500 SAR. 
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Please check and advise . 

Regards, 
Shafeeque