Subject: Re: Fetchr Support \ Ticket #1769822 Updated \ FW: missing items 6460721536
From: Fady Wagih <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 23 Feb 2020 07:05:30 +0000 (UTC)

Hi Malik,  ​   ​Please note that we are following up with the concerned team on another thread 1673657 and you will updated on the same thread.  ​   We will close this ticket to prevent any confusion.    Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/37fbbf969c315c70bd31b40158404bf3e66424a0de73659a8e279b04dc628265       Best Regards,                 Fady Wagih    Client Support Coordinator     UAE: +97148018122   KSA: +966114097301   EGY: +20223240601     New portal: business.fetchr.us Website: www.fetchr.us                                                   
             
              On
              Sun, Feb 23 at 10:27 AM
              ,  Malik Ismail <[email-masked]>  wrote:
               
 Hi Fetchr Team, 

  

 
As per below confirmation wrong items 
handed over already.

 

 
 Please check and confirm. 

  

 
Regards,

 
 Malik Ismail 

 

From: Ksaconloc Returns <[email-masked]>
 
Sent: Sunday, February 23, 2020 10:23 AM 
To: Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammed Obiedo <[email-masked]> 
Subject: RE: missing items 6460721536 

 

   
 
 Dear, 

 Please check the below proof with Fetchr Driver signature and we have also send email pre-alert(Attached), Shipments was handed over to them already. 

 

 

 

 

 
 Regards, 

 Mohammad Ayaz 

 

 

 

 
From: Malik Ismail <[email-masked]>
 
Sent: Sunday, February 23, 2020 8:24 AM 
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ksaconloc Returns <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>;
 Mohammed Obiedo <[email-masked]> 
Subject: RE: missing items 6460721536 

 

   
 
 Hi Mohammed, 

 

 As per Fetchr didn’t wrong items. 6460721536 – 34118639112374 

 

 Please check and confirm, 

 

  

 

 Regards, 

 Malik  

 

From: Shakeeb Arsalan <[email-masked]>
 
Sent: Saturday, February 22, 2020 8:54 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>;
 Mohammed Obiedo <[email-masked]> 
Subject: Re: missing items 6460721536 

 

   

External email sender, please take precaution.

 

 Hi Team, 
 
Any update ? 

 

 
 
From:
"Shakeeb Arsalan" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Mohammed Obiedo" <[email-masked]> 
Sent: Wednesday, 12 February, 2020 21:59:50 
Subject: Re: missing items 6460721536

 

   

 
 
 Hi Team, 
 
Kindly assist with the following concern. 
 
Regards 
shakeeb 

 

 

 

From:
"Mohammed Obiedo" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 18:49:17 
Subject: missing items

 

   

 
 
 Hi Team , 

 

 
 
 With reference to order number :6460721536 

 

 
 
 Ticket ID:434087 

 

 
 
 AWB ID:34118639112374 

 

 
 
 customer asking for refund , 

 

 
 
 We escalated this to conloc they replayed that " item under this AWB was not belongs to landmark and was returned to Courier partner." and provided the attached email 

 

 
 
 We asked the courier partner to locate the items ,they replayed "the order was not handed over to our driver" 

 

 
 
 and the customer insisting that he handed the correct items to the courier partner. 

 

 
 
 The items value :125.1 SAR 

 

 
 
 Kindly check and advise us 

 

 
 
 Regards, 

 
 
 Obiedo 

 

 

 

 
 
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