Subject: RE: Order updation /// 9769744798
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sun, 23 Feb 2020 05:24:55 +0000

Hi @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Please raise that on Jira

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, February 23, 2020 3:27 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Re: Order updation /// 9769744798

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 21, 2020 7:17:06 PM
Subject: Re: Order updation /// 9769744798

Hi Team,

The customer received the Order : 9769744798, under the AWB: FP0210000133.
But on hybris it is not shown in the consignment, as well as the amount has not been capture, However customer is requesting us to update the status. so he can raise a return request.
The order has already been added to the order updation sheet but no action has been taken.

Kindly advise what should be done.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 20 February, 2020 10:46:59
Subject: Re: Order updation /// 9769744798

Hi Team,

With reference to order number: 9769744798<callto:9769744798> and ticket number: 460457

We have already updated in the updation sheet abut still the status is ready to be shipped.

Kindly update the status as delivered so that customer can create return request.

Thank you for your help!

Regards,
Shivani

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 11:55:26 PM
Subject: Re: Order updation /// 9769744798

Hi Shivani,

Kindly wait for the team's action on the updation sheet
________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 16 February, 2020 23:07:23
Subject: Order updation /// 9769744798

Hi Team,

With reference to order number: 9769744798 and ticket number: 460457

We have already updated in the updation sheet abut still the status is ready to be shipped.

Kindly update the status as delivered so that customer can create return request.

Thank you for your help!

Regards,
Shivani

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