Subject: RE: missing items 6460721536
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ksaconloc Returns <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammed Obiedo <[email-masked]>
Date: Sun, 23 Feb 2020 05:23:42 +0000

Hi Mohammed,

As per Fetchr didn’t wrong items. 6460721536 – 34118639112374

Please check and confirm,

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, February 22, 2020 8:54 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammed Obiedo <[email-masked]>
Subject: Re: missing items 6460721536

External email sender, please take precaution.
Hi Team,

Any update ?
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 12 February, 2020 21:59:50
Subject: Re: missing items 6460721536

Hi Team,

Kindly assist with the following concern.

Regards
shakeeb

________________________________
From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 February, 2020 18:49:17
Subject: missing items

Hi Team ,

With reference to order number :6460721536

Ticket ID:434087

AWB ID:34118639112374

customer asking for refund ,

We escalated this to conloc they replayed that " item under this AWB was not belongs to landmark and was returned to Courier partner." and provided the attached email

We asked the courier partner to locate the items ,they replayed "the order was not handed over to our driver"

and the customer insisting that he handed the correct items to the courier partner.

The items value :125.1 SAR

Kindly check and advise us

Regards,
Obiedo

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