Subject: RE: Return Pending - 6457588443
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, Ksaconloc Returns <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>, Ahmad Daher <[email-masked]>, "Alexander Gomes" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 23 Feb 2020 05:23:34 +0000

Dears @Ksaconloc Returns<mailto:[email-masked]>

Please check return items AWB 34147816258665

Mahmoud

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, February 21, 2020 3:33 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Suvadeep Saha <[email-masked]>; Ahmad Daher <[email-masked]>; Alexander Gomes <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Ksaconloc Returns <[email-masked]>
Subject: Re: Return Pending - 6457588443

External email sender, please take precaution.
Hi Team,

With the reference to order number:6457588443, customer raised 2 return request under tracking number: 34147816258665 / 34173430297708. As per the hybris the refund has already processed for 23137503 RMA with tracking number : 34173430297708.

Now the customer is claiming that he has also handed over all items under RMA 23137502 tracking number: 34147816258665 and as per tracking number it's also showing items has been returned to client end. However, the refund has still not process yet.

Conloc has confirmed that they received 2 items only under the RMA : 23137503
Kindly advise regarding the RMA : 23137502 we can see on hybris 21 items have been returned and as per the courier partner the items have been submitted to conloc, but conloc said that they did not receive any.

Waiting for your revert.

Thanks & Regards,
Shakeeb
________________________________
From: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Cc: "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>, "Alexander Gomes" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 18 February, 2020 11:17:06
Subject: RE: Return Pending - 6457588443

Dear,
Please note still we have received 2 items for this order and same processed also under this RMA 23137503.

Remaining item sill not received.

Regards
Conloc Returns
6634317854
Extn-4647

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 17, 2020 1:27 PM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return Pending - 6457588443

Hi @Ksaconloc Returns<mailto:[email-masked]> Ratheesh,

Waiting for your revert.

Regards
Imran

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 17, 2020 2:02 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Subject: Return Pending - 6457588443
Importance: High

External email sender, please take precaution.
Hi Imran,

Still, we have not received any response in below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 12:41:09 PM
Subject: RE: Return Pending - 6457588443

Hi @Ksaconloc Returns<mailto:[email-masked]>,

Please confirm the status of refund as per tracking id 34147816258665, all shipment delivered to warehouse.

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 8, 2020 6:52 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Pending - 6457588443

External email sender, please take precaution.
Hi Team,

AWB: 34147816258665

Kindly help with the below case. Customer placed an order for a total of 21 items which were delivered to the customer as per tracking in 2 packages. However, customer informed that he received 2 items in 1 package and 5 items in the 2nd package. The 5 items in the 2nd package were all wrong items. WH has confirmed receiving only 2 items for which a refund has already processed.

Please help in closing this case as it has been pending for so long and we are not getting any resolution in this case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 4, 2020 12:48:58 PM
Subject: Re: Return Pending - 6457588443

Hi Team,

Still we are waiting for an update on below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 1, 2020 9:17:30 AM
Subject: Return Pending - 6457588443

Hi Team,

We request you to kindly assist us on below concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 29, 2020 5:22:06 PM
Subject: Return Pending - 6457588443

Hi Team,

With the reference to order number:6457588443, customer raised 2 return request under tracking number: 34147816258665 / 34173430297708. As per the hybris the refund has already processed for 23137503 RMA with tracking number : 34173430297708.

Now the customer is claiming that he has also handed over all items under RMA 23137502 tracking number: 34147816258665 and as per tracking number it's also showing items has been returned to client end. However, the refund has still not process yet.

So we request you to check this concern from your end and let us know whether you have received the items or not?

Waiting for your revert.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 23, 2020 5:36:00 AM
Subject: Return Pending - 6457588443

Hi Team,

With reference to the order number: 6457588443
AWB: 34147816258665
Please confirm if we received any other items with different item ID's in this return. As instead of 21 items customer only received 7 items and they were also wrong items.

Please advise on priority. This case is pending with us for more than a month.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 22, 2020 11:43:56 PM
Subject: Refund issue 6457588443

Ticket 383587

Hi Team,

Order number: 6457588443

Customer reported receiving wrong items in this order. So kindly check and advise if besides the 2 items that we have already processed,

Thank you for your help!

Regards,
Ahmad

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com