Subject: Re: Refund issue for partially cancelled item//6454608811
From: Algaili Ahmed <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 22 Feb 2020 22:22:04 -0700 (MST)

Hi Apoorv, 

Fuzan said like these cases, the new update to raise to financial team. I consult them before raising the issue. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Algaili Ahmed" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 23 February, 2020 01:56:27 
Subject: Re: Refund issue for partially cancelled item//6454608811 

Algaili, 

Why haven't you raised a Jira for this case? Customer has already shared the bank statement. Please raise a Jira asap. 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, February 22, 2020 4:30:37 PM 
Subject: Refund issue for partially cancelled item//6454608811 

Hi Team, 

We have raised this issue to concerned team but no response toward the issue. Kindly follow up with concerned team and update us asap. 

​Hi Team, 

With reference to order number # 6454608811 which was placed on 29-Nov-2019, the customer is still insisting, he has not received the refund value worth SAR 36.00 for the partially cancelled item. The customer shared us with bank statement details, kindly confirm us whether the refund has been processed or not. 

Regards, 
Algaily