Subject: Re: Order updation /// 9769744798
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sat, 22 Feb 2020 16:26:48 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Friday, February 21, 2020 7:17:06 PM 
Subject: Re: Order updation /// 9769744798 

Hi Team, 

The customer received the Order : 9769744798, under the AWB: FP0210000133. 
But on hybris it is not shown in the consignment, as well as the amount has not been capture, However customer is requesting us to update the status. so he can raise a return request. 
The order has already been added to the order updation sheet but no action has been taken. 

Kindly advise what should be done. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 20 February, 2020 10:46:59 
Subject: Re: Order updation /// 9769744798 

Hi Team, 

With reference to order number: [ callto:9769744798 | 9769744798 ] and ticket number: 460457 

We have already updated in the updation sheet abut still the status is ready to be shipped. 

Kindly update the status as delivered so that customer can create return request. 

Thank you for your help! 

Regards, 
Shivani 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Shivani Rani" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, February 16, 2020 11:55:26 PM 
Subject: Re: Order updation /// 9769744798 

Hi Shivani, 

Kindly wait for the team's action on the updation sheet 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 16 February, 2020 23:07:23 
Subject: Order updation /// 9769744798 

Hi Team, 

With reference to order number: 9769744798 and ticket number: 460457 

We have already updated in the updation sheet abut still the status is ready to be shipped. 

Kindly update the status as delivered so that customer can create return request. 

Thank you for your help! 

Regards, 
Shivani