Subject: Re: POD /// 6463701136
From: Apoorv Joshi <[email-masked]>
To: ksalmglogistics Rydconloc <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Suvadeep Saha <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 22 Feb 2020 16:23:35 -0700 (MST)

Hi Team, 

Kindly update on the below case. Case is pending since 3 weeks and customer is irate now, please assist in closing the case on priority. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "ksalmglogistics Rydconloc" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "Suvadeep Saha" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, February 20, 2020 8:40:14 PM 
Subject: POD /// 6463701136 

Hi Team, 

With the reference to the tracking number: FP02031000555 and FP02031000787, customer is claiming that she has not received her whole order. 

So we request you to check from your end and provide us the POD. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, February 20, 2020 10:22:06 AM 
Subject: POD /// 6463701136 

Hi Team, 

Ticket number: 456555 
Order Date : Feb 3, 2020 
Delivery Date: Feb 11, 2020 
Order ID: 6463701136 
Tracking ID: FP02031000555 and FP02031000787 

Assistance Required: Need urgent proof of delivery. 

Issue Description: Custome reported to us that she did not receive her whole order. The order contains 9 Items and the cost of the order is SAR 168 and she already paid for the order. 

We have already escalated this case to courier team but they haven't share the proof of delivery yet. 

Kinldy share the poof of delivery with the ID. 

Thank you for your help! 

Regards, 
Shivani