Subject: Re: C&C Issue - 6450014687
From: Apoorv Joshi <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: LMG OMS <[email-masked]>, Jishan Sahib <[email-masked]>, "Thulasiraman Manoharan, TCS" <[email-masked]>, Manager Dome <[email-masked]>, Anwar Abdullah <[email-masked]>, Mohd Imran <[email-masked]>, dome splash <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Naseem Siddiqi <[email-masked]>,
Date: Sat, 22 Feb 2020 13:37:30 -0700 (MST)

Hi Mahmoud, 

Kindly advise if there is an update on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
Cc: "LMG OMS" <[email-masked]>, "Jishan Sahib" <[email-masked]>, "Thulasiraman Manoharan, TCS" <[email-masked]>, "Manager Dome" <[email-masked]>, "Anwar Abdullah" <[email-masked]>, "Mohd Imran" <[email-masked]>, "dome splash" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Naseem Siddiqi" <[email-masked]>, "Saad Alonaizi" <[email-masked]> 
Sent: Friday, February 21, 2020 10:29:51 PM 
Subject: Re: C&C Issue - 6450014687 

Hi Mahmoud, 

Customer has confirmed he did not pickup his order and to confirm his case with Branch Manager: Mr. Adnan Fadel , Dome Branch Manager as he is aware about his case. 

Kindly advise further. Thank you. 

Regards, 
Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "LMG OMS" <[email-masked]>, "Jishan Sahib" <[email-masked]>, "Thulasiraman Manoharan, TCS" <[email-masked]> 
Cc: "Manager Dome" <[email-masked]>, "Anwar Abdullah" <[email-masked]>, "Mohd Imran" <[email-masked]>, "dome splash" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Naseem Siddiqi" <[email-masked]>, "Saad Alonaizi" <[email-masked]> 
Sent: Wednesday, February 19, 2020 10:47:44 AM 
Subject: RE: C&C Issue - 6450014687 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Please check with customer once again as order was updated as collected on 16 th Jan, 

[ mailto:[email-masked] | @LMG OMS ] [ mailto:[email-masked] | @Jishan
 Sahib ] [ mailto:[email-masked] | 
@Thulasiraman Manoharan (TCS) ] 

Order status still Ready for pickup on hybris 

Mahmoud 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, February 19, 2020 4:24 AM 
To: Naseem Siddiqi <[email-masked]> 
Cc: Manager Dome <[email-masked]>; Anwar Abdullah <[email-masked]>; Mohd Imran <[email-masked]>; Dome Splash <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: C&C Issue - 6450014687 

External email sender, please take precaution. 

Dear Naseem, 

Kindly assist in closing the below case. Case pending since long. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manager Dome" < [ mailto:[email-masked] | [email-masked] ] >, "Anwar Abdullah" < [ mailto:[email-masked] | [email-masked] ] >, "dome splash" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Siddiqi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 17, 2020 7:43:26 PM 
Subject: RE: Automatic reply: C&C Issue - 6450014687 

Hi [ mailto:[email-masked] | 
@Naseem Siddiqi ] , 

Please help us to get this case closed. 

Regards 

Imran 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 17, 2020 3:58 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manager Dome < [ mailto:[email-masked] | [email-masked] ] >; Naseem Siddiqi < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] >; Dome Splash < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Automatic reply: C&C Issue - 6450014687 

External email sender, please take precaution. 

Hi Imran, 

We steel waiting for update ,the customer is chasing us for his refund 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manager Dome" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Siddiqi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "anwar abdullah" < [ mailto:[email-masked] | [email-masked] ] >, "Dome Splash" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 16, 2020 9:20:22 PM 
Subject: RE: Automatic reply: C&C Issue - 6450014687 

Hi [ mailto:[email-masked] | 
@Manager Dome ] , 

Please confirm if the shipment is picked by customer share the POD. 

In case not picked please proceed with refund. 

Regards 

Imran 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 16, 2020 7:30 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] >; Dome Splash < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Automatic reply: C&C Issue - 6450014687 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in closing the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "dome splash" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Anwar Abdullah" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 15 February, 2020 10:03:54 
Subject: Re: Automatic reply: C&C Issue - 6450014687 

Dear Manager, 

With reference to the order number: [ callto:6450014687 | 6450014687 ] 

Kindly confirm if this order is still at the store or has it already been picked up? If at the store, please proceed with RTS, customer no longer wants this order. If already picked up, please share POD for the same as the customer is reporting he has not picked this order up. 

Please do the needful on an urgent basis. Thank you for your help! 

Regards, 

Apoorv 

From: "Qazi Mohammed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 14, 2020 1:17:15 PM 
Subject: Automatic reply: C&C Issue - 6450014687 

I am on leave, please reach out below folks in my absence 

1: Click & collect stores & Customers issues / Returns and finance queries. 

Anwar Abdullah ( [ mailto:[email-masked] | [email-masked] ] ) 

Arnel Navor [ mailto:[email-masked] | [email-masked] ] 

2: Order received physically but not available in Sahla receive tab. 

Create an incident and share with ( [ mailto:[email-masked] | [email-masked] ] ) 

3: SVI issues. 

Vishu Jain ( [ mailto:[email-masked] | [email-masked] ] ) 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com