Subject: Re: Newsletter issue - 456782
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sat, 22 Feb 2020 13:03:53 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Tuesday, February 18, 2020 7:22:02 AM 
Subject: Newsletter issue - 456782 

Hi Team, 

Kindly assist in closing the below case. Customer has already been unsubscribed from the mailing list under REL-84311 however, is still reporting that she is receiving emails from Splash. It also appears that customer reported this to some Abuse/Spam protection body in Germany as per the spam act. 

Please look into this and advise further. Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, February 18, 2020 7:13:38 AM 
Subject: Newsletter issue /// 456782 

Hi Team, 

With reference to ticket number: 456782 

Customer reported to us that she is getting newsletter emails from Splash and she has already unsubscribed from the offers, newsletter emails. 

We have already escalated this case to Jira team and they have confirmed removing the customer from the mailing list however, the customer is still reporting she is getting emails from us. As per the ticket it also appears that she has reported as per the "CAN Spam" act to German consumer/spam authorities. 

Kindly look into this on priority and assist in closing the case. 

Regards, 
​Shivani