Subject: Re: Knet Refund /// 8370937899
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 22 Feb 2020 06:50:08 -0700 (MST)

Hi Malik, 

Can you please assist us in below case? 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, February 22, 2020 3:55:36 PM 
Subject: Knet Refund /// 8370937899 

Hi Team, 

Ticket number: 474817 

Problem Statement: Refund not processed 

Order Date: Feb 22, 2020 

Order ID: [ callto:8366552604 | 8370937899 ] 

Assistance Required: Need an urgent refund 

Issue Description: Customer place an order which was on-validation cancelled and he paid through KNET . In a payment transaction, it is showing capture accepted. ​ 

​ 

Customer needs the refund on priority. 

​ 

Kindly check and update. 

​ 

Thank you for your help! 

Regards, 

Shivani