Subject: Re: Order delay and team decided to refund / 9769382223
From: Seeta Seeta <[email-masked]>
To: Mohmoud Elsayed <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 22 Feb 2020 06:21:14 -0700 (MST)

Hi Mahmoud, 

Can you please assist us in below case as you are already working on it. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, February 22, 2020 2:21:42 PM 
Subject: Order delay and team decided to refund / 9769382223 

Hi Team, 

Customer has placed his order on Feb 5, 2020 but his order was delay so we escalated to warehouse and as per the warehouse information we've escalated to store. 
We were just working on that case so Jessie mam merge their ticket in our ticket and they were also working on the same case. 

They decided to refund the amount of this order. 

Order number - 9769382223 
Ticket number - 455536 

So please inform us about the refund and do the needful. 

We are looking forward to hearing from you. 

Regards 
Rehan