Subject: Re: Late collection/6459437711
From: Ammar Ali <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 22 Feb 2020 05:51:14 -0700 (MST)

Customer is complaining that he received only one call while he was on another call and they never called him back and he was not able to call their number again so he provided us an alternative mobile number: 0542211816 

From: "Omer Saeed (SA)" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohmed Musa (SA)" <[email-masked]>, "Mensour ShehabAlDeen" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ammar Ali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ALL RUH OPS - Landmark" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 17 February, 2020 20:34:53 
Subject: RE: Late collection/6459437711 

Dears, 

Kindly note customer not replying at all. 

Best Regards. 

Omer Saeed. 

Special Projects – Operations 

Aramex International – Riyadh, Saudi Arabia 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, February 17, 2020 5:44 PM 
To: Mohmed Musa (SA) <[email-masked]>; Mensour ShehabAlDeen <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Ammar Ali <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; escalations dxbteam <[email-masked]> 
Subject: Re: Late collection/6459437711 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

Kindly arrange a collection asap for below details. 

AWB: 45514442315 Refe: B02D1A3 

Regards, 

Fauzan 

From: "Ammar Ali" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 17 February, 2020 10:25:21 
Subject: Late collection/6459437711 

We have created manual AWB and escalated this case to aramex but did not receive any response 

>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 

Hi Team, 

Problem Statement – Late collection 

Order ID – 6459437711 

Tracking ID : 45514442315 

Reference number : B02D1A3 

Assistance Required – Need urgent collection 

Issue Description: Order was placed on: Jan 3, 2020 ,However. The order has not yet collected from the customer, Please arrange a collection ASAP. 

Regards, 

Ammar Ali