Subject: RE: Wrong item returned by customer
From: Ksaconloc Returns <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, "Omer Saeed, SA" <[email-masked]>, ALL RUH OPS Landmark <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 22 Feb 2020 11:33:30 +0000

Dear Fauzan,
Please note from Conloc Returns we have already handed over the shipment to Aramex team on below mentioned date.

Order No
Forward AWB
Packages
Handover date
Re-shipped by
3pl
Comments
6459363244
45061112003
1
10-Feb-20
OMMER
Aramex
Another Company Product

Dear Aramex team,
Please check and advise here.

Regards
Conloc Returns
6634317854
Extn-4647

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, February 22, 2020 1:29 PM
To: Ksaconloc Returns <[email-masked]>
Cc: Omer Saeed, SA <[email-masked]>; ALL RUH OPS Landmark <[email-masked]>; Jessie Caparas <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Wrong item returned by customer

External email sender, please take precaution.
Hi Team,

can you please share with us the AWB number and the status of that. as customer still contacting us everyday regarding the item. kindly check and update us asap.

Thank you for your help.

Regards.
Fauzan

________________________________
From: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, "Omer Saeed, SA" <[email-masked]<mailto:[email-masked]>>, "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 17 February, 2020 13:45:42
Subject: RE: Wrong item returned by customer

Dear Fauzan,
Please note shipment is already handed over to Aramex Team.

Dear Aramex Team,
Please check and advise for this.

Regards,
Mohammad Ayaz

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 17, 2020 11:09 AM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Cc: Omer Saeed, SA <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS Landmark <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong item returned by customer

External email sender, please take precaution.
Hi Team,

We have not got any update on below case. Kindly check and help us to close this case asap. customer is chasing us everyday regarding this.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, "Omer Saeed, SA" <[email-masked]<mailto:[email-masked]>>, "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 12 February, 2020 17:25:39
Subject: RE: Wrong item returned by customer

Dear Aramex team,
Please check this request.

Regards,
Mohammad ayaz

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 12, 2020 6:51 AM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Omer Saeed, SA <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong item returned by customer

External email sender, please take precaution.
Hi Team,

Any update on below case. kindly help us to close the case. this case is pending since long time.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, "Omer Saeed, SA" <[email-masked]<mailto:[email-masked]>>
Cc: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 10 February, 2020 14:59:08
Subject: RE: Wrong item returned by customer

Dear Omer Saeed,
Please note shipment handed over to you. Kindly confirm receiving.

product (Adidas shoes)

Regards,
Mohammad Ayaz

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 8:42 AM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Cc: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item returned by customer
Importance: High

@Ksaconloc Returns<mailto:[email-masked]> can you please check if we have received an Adidas shoes for this customer?

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 9:35 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong item returned by customer

External email sender, please take precaution.
Hi Jessie,

Thank you for your reply.

Customer has returned a non landmark product (Adidas shoes).

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 10 February, 2020 10:32:29
Subject: RE: Wrong item returned by customer

Hi Fauzan,

What item was returned to us? Is it a landmark product or non-landmark product?

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 3:03 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong item returned by customer

External email sender, please take precaution.
Hi Team,

We are still waiting update on this case. we request you to check and resolved this asap. As customer chasing us for his item.
Thank you for your help.

Regards,
Fauzan

________________________________
From: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 January, 2020 14:08:21
Subject: RE: Wrong item returned by customer

Dear Ratheesh – Please check and confirm

Regards
Sagaya Suresh
+966 565165997
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 23, 2020 11:31 AM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Wrong item returned by customer

External email sender, please take precaution.
Hi Team,

With reference to order #6459363244
​
Customer saying that he has returned a wrong item under RMA: 23182053 & AWB: 45061112003
Kindly check and update us about it and we request you to return the item back to the customer asap. as customer chasing us.

Regards,
Fauzan
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com