Subject: Re: missing items 6460721536
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammed Obiedo <[email-masked]>
Date: Fri, 21 Feb 2020 21:53:34 -0700 (MST)

Hi Team, 

Any update ? 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammed Obiedo" <[email-masked]> 
Sent: Wednesday, 12 February, 2020 21:59:50 
Subject: Re: missing items 6460721536 

Hi Team, 

Kindly assist with the following concern. 

Regards 
shakeeb 

From: "Mohammed Obiedo" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 18:49:17 
Subject: missing items 

Hi Team , 

With reference to order number :6460721536 

Ticket ID:434087 

AWB ID:34118639112374 

customer asking for refund , 

We escalated this to conloc they replayed that " item under this AWB was not belongs to landmark and was returned to Courier partner." and provided the attached email 

We asked the courier partner to locate the items ,they replayed "the order was not handed over to our driver" 

and the customer insisting that he handed the correct items to the courier partner. 

The items value :125.1 SAR 

Kindly check and advise us 

Regards, 
Obiedo