Subject: Re: Voucher Issue - 8368126259"
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Mithil Shah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>
Date: Fri, 21 Feb 2020 17:08:18 -0700 (MST)

Hi Imran, 

Kindly advise if there is an update on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "Mithil Shah" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, February 20, 2020 10:48:50 AM 
Subject: Re: Voucher Issue - 8368126259" 

Hi Team, 

Please look into this as the customer is back and frustrated that the resolution is not resolved still after a week of reporting it. 

Thanks for your assistance. 

Regards, 
Fauzan 

From: "Mohd Imran" <[email-masked]> 
To: "Mithil Shah" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 15 February, 2020 18:26:00 
Subject: RE: Voucher Issue - 8368126259" 

Hi Mithil, 

Please check and help us to close this case, as per customer there was no expiry date mentioned on promo CPKW10. 

And now when he is trying to apply, getting error of promo expired. 

Kindly get this checked and suggest next course of action. 

Regards 

Imran 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, February 15, 2020 2:53 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]> 
Subject: Voucher Issue - 8368126259" 

External email sender, please take precaution. 

Hi Team, 

Customer placed an order with us, once the order was placed he received an email containing a promo code for 10% off. When the customer tried using this voucher, he received an error saying the voucher has already expired. Customer is complaining that the email did not mention any expiry date for the voucher. Please find attached the screenshot of email customer shared. 

We raised a Jira for the same and was advised to either offer a new voucher to customer or take approval from concept to extend it. 

Please advise if a new voucher can be issued in this case or to raise with concept, Thank you for your help. 

Regards, 

Apoorv 

From: "Abhishek Sisodia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 15, 2020 10:39:32 AM 
Subject: InValid Voucher "8368126259" 

Hi Team, 

​ 

Please note that customer was given a voucher of 10% discount from our end on her last purchase. 

However the mail from centre point didn't mention the expiry date and it was 31st Jan, 2020. 

So, customer could not use the voucher before 31st Jan, 2020 and it showed him invalid. I have raised the JIRA for the resolution and they have advised to take it up with the respective concept i.e Centrepoint. 

Order Number: 8368126259 

Customer: Stanley Joseph 

Order Created: Jan 22, 2020 

Order Delivery Mode: Store pickup 

CODE : CPKW10 

​ 

So, I request you to either validate the voucher again which is mentioned above or issue a new voucher. 

Thanks for the assistance. 

Regards, 

Abhishek Sisodia 

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