Subject: Re: Collection not done 9768069618
From: Apoorv Joshi <[email-masked]>
To: vaibhav ohri <[email-masked]>, Kiranraju Nair <[email-masked]>, deepak damodaran <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 21 Feb 2020 13:54:03 -0700 (MST)

Dear Vaibhav, 

AWB: RP0123000661 

Customer is claiming that the items were collected from her on Jan 25, 2020. Kindly advise if they have been collected, if so - please update the current status on priority. 
@Deepak - Could you please check and advise if we have received anything for this order at wh. 

Please help us close this on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "vaibhav ohri" <[email-masked]>, "Kiranraju Nair" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, February 14, 2020 3:41:58 PM 
Subject: Re: Collection not done 9768069618 

Hi Team, 

Problem Statement: Late Collection 
Order Date : 21 Jan 2020 
Order ID: 9768069618 
Return Tracking ID: RP0123000661 
Assistance Required: Need urgent Collection 

Issue Description: Customer raised a return request on Jan 23, and the status online is still showing as 'Order not Picked'. Kindly arrange the collection asap. 

Regards, 
Shakeeb. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 14 February, 2020 06:54:18 
Subject: Collection not done 

Dear Apoorv, 

With reference to Order No 9768069618, Ticket No 449220, the collection is pending since Jan 23. 

Kindly assist. 

Regards, 
Nikhil.