Subject: Re: App issue /// 449183
From: Apoorv Joshi <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 21 Feb 2020 13:46:38 -0700 (MST)

Shivani, 
1. You did not ask customer to share screenshot of what she is seeing when she is trying to open the website - error or whatever is popping on her screen. 
2. You left the Jira ticket in reassigned for clarity and did not assign it to neha 

You won't get replies on Jira if you do not follow the correct procedure. Please always keep in mind to follow the correct procedure. 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Shivani Rani" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, February 21, 2020 8:00:37 PM 
Subject: Re: App issue /// 449183 

Hi 

ask the customer for screenshot, then raise Jira 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 20 February, 2020 17:49:04 
Subject: App issue /// 449183 

Hi Team, 

With reference to email: [email-masked] 

Customer reported to us that the max website is not loading and she has already used the different device and different network but still facing the same issue. 

We have already escalated to case to jira ( [ https://landmark.atlassian.net/browse/REL-83933 | REL-8393 ] ) team for more clarity but did not receive any response. 

Kindly check and update 

Regards, 
Shivani