Subject: Re: late shipping /// 9769799094
From: Apoorv Joshi <[email-masked]>
To: deepak damodaran <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 21 Feb 2020 10:52:45 -0700 (MST)

Hi Deepak, 

Kindly advise on the below case. Is the order received at your end? If so, please have this scanned and processed as a return for a refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Splash Splashrdcecom" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, February 21, 2020 2:19:32 PM 
Subject: RE: late shipping /// 9769799094 

Dear Support Team, 

Below order is already handover to ConLoc. 

Thank you and best regards 

Gobind Khatri 

Splash E-com 

Dubai, UAE 

Landline No 04 821 5833 

[ https://www.splashfashions.com/ae/en | https://www.splashfashions.com/ae/en ] 

From: Fauzan Ahmad . Musalman [mailto:[email-masked]] 
Sent: Friday, February 21, 2020 7:24 AM 
To: [email-masked]; Splash Splashrdcecom <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: late shipping /// 9769799094 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on below case. 

Thank you for your help. 

Regards, 

Fauzam 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 20 February, 2020 17:57:01 
Subject: late shipping /// 9769799094 

Hi Team, 

Ticket number:455419 

Problem Statement: Late Shipping 

Order Date : Feb 9, 2020 

Order ID: 9769799094 

Assistance Required: Need Urgent Shipping 

Issue Description: Customer placed order on Feb 9 and till now she has not received the order. As per the hybris the order status is "READY_TO_SHIPPED" 

We have already escalated this case to concern team twice but did not get any response. 

Kindly check and update. 

Thank you for your help! 

Regards, 

Shivani 

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