Subject: Re: Fatal Auditing 6 - 12 Feb
From: Mohammed Obiedo <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 21 Feb 2020 10:47:41 -0700 (MST)

Hi Team, 

Thank you for your feedback ,well noted 

Regards, 
Obiedo 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Mohammed Obiedo" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]> 
Sent: Friday, February 21, 2020 5:36:11 PM 
Subject: Fatal Auditing 6 - 12 Feb 

Hi Obeido, 

As you are already aware that we have started the auditing for emails/chats. In 6- 12 Feb auditing you have received 1 fatal and I want you to go through with the details and make sure that the same thing won't happen again. 

Fatal Details: 
Audit Type 	Audited By 	Agent Name 	Customer's Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
Email 	Fauzan 	Mhd Obiedo 	[email-masked] 	447415 	6-Feb-20 	6-Feb-20 	0% 	Fatal 

Reasons for fatal: 

447415 –: Customer reporting that the voucher is not valid and what is the PIN code. 

You have explained to the customer how to use the voucher. again customer emailed us that can i use the voucher at store. You have updated the customer that we are sorry you can use the voucher only on online purchases. (return vouchers can be used at store as well). 

Regards, 
Fauzan