Subject: Re: Product Information / 6463111732
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Bsdm Nurserywh <[email-masked]>, Ramesh Viswanadhan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 21 Feb 2020 15:29:30 +0000

@Bsdm Nurserywh<mailto:[email-masked]>
Pls arrange for return.

Regards
Sachin
________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, February 21, 2020 7:12:49 PM
To: Bsdm Nurserywh <[email-masked]>; Ramesh Viswanadhan <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Product Information / 6463111732

External email sender, please take precaution.

Hi Team,

Problem statement : Return WWD
Order Date : Jan 29, 2020
Order ID: 6463111732
Item ID : 162180627 - - Geoby Stroller with Canopy
Tracking ID: 00000080003671674

Issue Description: Customer said on website it is mention that the child weight is maximum 25kg but the packaging box said 9kg only.
Assistance required : The customer is requesting us to return the item and refund him as long as there is mismatch between the item and the description on the website.

So please do the needful with this issue.

Regards
Shakeeb
________________________________
From: "Rehan Khan" <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>
Sent: Friday, 21 February, 2020 12:25:05
Subject: Product Information / 6463111732

Hi Team,

Customer placed a order for WWD item and he received box where is mention the weight of the child is 9 kg but on website it mention that the weight of the child is 25 kg.
So we escalated to WWD team regarding the information of this item but did not receive any response regarding the information.

So please do the needful and inform us.

Order number - 6463111732
Ticket number - 441798

Regards
Rehan

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