Subject: Fatal Auditing 6 - 12 Feb
From: Shakeeb Arsalan <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Fri, 21 Feb 2020 05:41:44 -0700 (MST)

Hi Shafeeque, 

As you are already aware that we have started the auditing for emails/chats. In 6- 12 Feb auditing you have received 2 fatals and I want you to go through with the details and make sure that the same thing won't happen again. 

Audit Type 	Audited By 	Agent Name 	Customer's Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
Email 	Fauzan 	Mohammed Shafeeque 	[email-masked] 	452937 / 6464481393 	9-Feb-20 	10-Feb-20 	0% 	Fatal 
Chat 	Shakeeb Arsalan 	Mohammed Shafeeque 	[email-masked] 	454064 / 6463600556 	10-Feb-20 	13-Feb-20 	0% 	Fatal 

Reasons for fatal: 

452937- 6464481393: Customer reporting that he has received a damage item for lifestyle and share the image of the item. 

What can be done: You can share with the customer the return and exchange policy of the damaged item from lifestyle. However you have just informed the customer to visit nearest lifestyle or Centrepoint to exchange the item. 

454064 / 6463600556: Customer requested us to update his contact NO and share the right one with the courier partner. 

You have shared the wrong contact NO with the courier, Please make sure to provide the correct information in order to help the customer resolving his issue the soonest. 

Regards, 
Shakeeb