Subject: Fatal Auditing 6 - 12 Feb
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: asjad hussain <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Fri, 21 Feb 2020 04:41:49 -0700 (MST)

Hi Asjad, 

As you are already aware that we have started the auditing for emails/chats. In 6- 12 Feb auditing you have received 2 fatals and I want you to go through with the details and make sure that the same thing won't happen again. 

Fatal Details: 
Audit Type 	Audited By 	Agent Name 	Customer's Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
Email 	Fauzan 	Asjad Hussain 	[email-masked] 	451558 / 9769477784 	9-Feb-20 	10-Feb-20 	0% 	Fatal 
Email 	Fauzan 	Asjad Hussain 	[email-masked] 	451561 / NA 	9-Feb-20 	10-Feb-20 	0% 	Fatal 

Reasons for fatal: 

451558 – [ callto:9769436976 | 9769477784 ] : Customer reporting that my order is above AED 200 and we have charged her for the delivery. 

What can be done: You can check the order is COD order and we have charge her for COD not for delivery. And you should informed the customer with the COD and free delivery policy. However you have just informed the customer that we have not charged any cost for delivery. 

451561-: You have resolved this case without response. 

Regards, 
Fauzan