Subject: Kindly add to your sheet
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Fri, 21 Feb 2020 04:33:04 -0700 (MST)

Reasons for fatal: 
Audit Type 	Audited By 	Agent Name 	Customer's Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
Email 	Fauzan 	Ammar H 	[email-masked] 	447733 	6-Feb-20 	6-Feb-20 	0% 	Fatal 
Email 	Fauzan 	Ammar H 	[email-masked] 	452853 / 6449429755 	9-Feb-20 	10-Feb-20 	0% 	Fatal 
Email 	Fauzan 	Ammar H 	[email-masked] 	456640 / 6464176034 	11-Feb-20 	12-Feb-20 	0% 	Fatal 

447733 –: Customer saying that there was a discount code on purchases 300 and above 

What can be done: You can check max website and if the offer is not available you can apologize and and give her the latest offer as per website. However you have asked the customer that please share more details regarding your concern. again customer emailed us and asked the same thing. and you have apologize and asked the customer to visit the website. 

[ callto:451966 - 7669458376 | 452853 - 6449429755 ] : Customer reporting that i don not have any order from centrepoint there is some thing wrong. 
You have just emailed the customer that we have escalated your concern to our relevant team to update the order status. 

[ callto:451966 - 7669458376 | 456640 - 6464176034 ] : Customer reporting that i have returned my order but i have not got the refund. 

What can be done: You should check the hybris and see the return status. However you have emailed the customer that you can visit any mac store to get the refund. 

------------------------------------------------------------------------------- Audit Type 	Audited By 	Agent Name 	Customer's Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
Email 	Fauzan 	Mohammed Shafeeque 	[email-masked] 	452937 / 6464481393 	9-Feb-20 	10-Feb-20 	0% 	Fatal 

Reasons for fatal: 

452937- 6464481393: Customer reporting that he has received a damage item for lifstyle and share the image of the item. 

What can be done: You can share with the customer the retun and exchange polycy of the damge item from lifestyl. However you have just infomed the customer to visit nearst lifestyle or centrepoint to exchange the item. 

Regards, 
Fauzan