Subject: Fatal Auditing 6 - 12 Feb
From: Shakeeb Arsalan <[email-masked]>
To: Musaab Anesi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Date: Fri, 21 Feb 2020 04:13:58 -0700 (MST)

Hi Musaab, 

As you are already aware that we have started the auditing for emails/chats. In 6- 12 Feb auditing you have received 1 fatal and I want you to go through with the details and make sure that the same thing won't happen again. 

Fatal Details: 

Reasons for fatal: 

451486 / 6462378201 : In this case you should have followed the procedure of bank transfer in the first place, 
The procedure of transferring MY-CREDIT amount to the customer's bank account : 

1- first we have to push back the customer (this you have done). 
2- if the customer came back and insist to get the amount transferred to his bank account, then we have to check if the amount is more than 100 we have to get approval from the concept head then we do the following: 
_ raise Jira to get my credit amount deleted. 
_ fetch the customer's bank details. 
_ Share the bank details with us on zimbra to forward it to the finance team to have the amount transferred. 

Regards 
Shakeeb