Subject: Re: Store Complaint
From: Mohammed Obiedo <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 21 Feb 2020 03:57:32 -0700 (MST)

Hi Team, 

This case still pending. 

Regards, 
Obiedo 

From: "Arnel Navor" <[email-masked]> 
To: "Saad Alonaizi" <[email-masked]> 
Cc: "Mohd Imran" <[email-masked]>, "Qazi Mohammed" <[email-masked]>, "Anwar Abdullah" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammed Obiedo" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, February 16, 2020 8:55:24 PM 
Subject: FW: Store Complaint 

Dear Saad, 

Please have a look on below email. 

Below mail saying that, you didn’t response on the issue. 

Thank! 
Arnel 

From: Mohd Imran <[email-masked]> 
Sent: Sunday, February 16, 2020 6:07 PM 
To: Qazi Mohammed <[email-masked]>; Anwar Abdullah <[email-masked]>; Arnel Navor <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammed Obiedo <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Store Complaint 

Hi, 

Please help us to close the below complaint for Centrepoint Othaim mall. 

Regards 

Imran 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 16, 2020 6:58 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Obiedo < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Store Complaint 

External email sender, please take precaution. 

Hi Imran, 

Concept is Centrepoint, Al Othaim Mall. Customer only mentioned that he purchased the item from othaim mall. 

Regards, 
Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Obiedo" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 16 February, 2020 20:19:58 
Subject: RE: Store Complaint 

Apoorv, please specify the concept. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 16, 2020 6:41 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Obiedo < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Store Complaint 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in closing the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammed Obiedo" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 16 February, 2020 16:25:04 
Subject: Re: product quality 

​Hi Team , 

Ticket number :435909 

The customer complaining that he purchased a product from the store at "al aitham mall " six months ago and it was bad quality so it was damaged , also he is claiming that the product has 10 years guarantee when he tried to replace it from the same store the branch manager refused to replace it for him , 

we escalated this case to Saad Alonaizi with no response from his side 
​ 
Customer contact number : 0544818980 & 0563515852 

Regards, 
Obiedo 

From: "Mohammed Obiedo" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 16, 2020 2:53:06 PM 
Subject: product quality 

​Hi Team , 

The customer complaining that he purchased a product from the store six months ago and it was bad quality so it was damaged , also he is claiming that the product has 10 years guarantee when he tried to replace it from the same store the branch manager refused to replace it for him , 

we escalated this case to Saad Alonaizi with no response from his side 

​ 

Customer contact number : 0544818980 & 0563515852 

Regards, 

Obiedo 

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