Subject: Fwd: Refund for Orders not found
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 20 Feb 2020 18:42:47 -0700 (MST)

From: "Rashid Gafoor Kaskar" <[email-masked]> 
To: "jessie caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Manan Bhatia" <[email-masked]>, "Vrunda Raithatha" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Hiren Sadhwani" <[email-masked]>, "Mohammed Badr Mohammed Eid" <[email-masked]>, "Venkata Burle" <[email-masked]>, "Jishan Sahib" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Tuesday, January 28, 2020 12:18:44 PM 
Subject: RE: Refund for Orders not found 

Hi, 

The refund has been processed as per below. 

Regards, 

Rashid Kaskar, 

F&A, 

Landmark Group, 

Kuwait 

(O) : +965 22909909 Ext 1407 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, January 26, 2020 1:49 PM 
To: Hiren Sadhwani <[email-masked]>; Mohammed Badr Mohammed Eid <[email-masked]>; Venkata Burle <[email-masked]>; Jishan Sahib <[email-masked]>; Mohd Imran <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Manan Bhatia <[email-masked]>; Vrunda Raithatha <[email-masked]>; Seeta Seeta <[email-masked]> 
Subject: RE: Refund for Orders not found 
Importance: High 

Hi [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] 

Can you please confirm if the refund was done for order ID 8365816143 

From: Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 14, 2020 9:25 AM 
To: Mohammed Badr Mohammed Eid < [ mailto:[email-masked] | [email-masked] ] >; Venkata Burle < [ mailto:[email-masked] | [email-masked] ] >; Jishan Sahib < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Manan Bhatia < [ mailto:[email-masked] | [email-masked] ] >; Vrunda Raithatha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund for Orders not found 

Looping in [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] from Kuwait Finance team. 

Thanks & Regards, 

Hiren Sadhwani 

Sr. Finance Executive 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172118 

From: Mohammed Badr Mohammed Eid < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 9:01 PM 
To: Venkata Burle < [ mailto:[email-masked] | [email-masked] ] >; Jishan Sahib < [ mailto:[email-masked] | [email-masked] ] >; Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manan Bhatia < [ mailto:[email-masked] | [email-masked] ] >; Vrunda Raithatha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund for Orders not found 

Hi [ mailto:[email-masked] | 
@Venkata Burle ] , 

Kindy note that Issue has been identified and fixed, will reflect after next deployment (23 Jan release). 

Regards, 

Badr. 

From: Venkata Burle < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 13 January 2020 at 5:34 PM 
To: Jishan Sahib < [ mailto:[email-masked] | [email-masked] ] >, Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] >, Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >, Mohammed Badr Mohammed Eid < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Manan Bhatia < [ mailto:[email-masked] | [email-masked] ] >, Vrunda Raithatha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund for Orders not found 

++ [ mailto:[email-masked] | 
@Mohammed Badr Mohammed Eid ] for further investigation on latest Kuwait orders. 

[ mailto:[email-masked] | @Hiren Sadhwani ] and all: we need to refund these orders to customers if payment mode is KNET where auth+capture happens at the time of order placement. 

Get [ https://aka.ms/o0ukef | Outlook for iOS ] 

From: Jishan Sahib < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 5:31:34 PM 
To: Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Venkata Burle < [ mailto:[email-masked] | [email-masked] ] >; Manan Bhatia < [ mailto:[email-masked] | [email-masked] ] >; Vrunda Raithatha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund for Orders not found 

Hi [ mailto:[email-masked] | 
@Mohd Imran ] , 

Please ignore these 2 UAE orders as they are captured based on WMS shipment , rest KWT orders are not Shipped yet and have requested WMS team cancel them at their end. 

---------------------------------- 

With Warm Regards, 

Jishan Sahib 

Web Team | Landmark Group 

w : webteam.com 

M : +97156-5451011 

T : +9714 – 5174376 

From: Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 13 January 2020 at 5:00 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >, Jishan Sahib < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Venkata Burle < [ mailto:[email-masked] | [email-masked] ] >, Manan Bhatia < [ mailto:[email-masked] | [email-masked] ] >, Vrunda Raithatha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund for Orders not found 

Hi Imran/Jishan, 

We capture the amount once the shipment is ready and scanned by our courier partner for delivery. In this case, I can see the amount is captured by payfort which means that the order has been picked up from our warehouse to be delivered to the customer. However, these 2 orders are not available in Hybris. 

Not sure what is the issue here. Request you to please look into the issue & find out the exact reason. Until then, the refund is on hold. 

Thanks & Regards, 

Hiren Sadhwani 

Sr. Finance Executive 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172118 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 4:28 PM 
To: Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Refund for Orders not found 

Hi Hiren, 

As guided by the tech team. We need to process manual refund for the orders as amount were captured. 

9758401301- AED 15 

9759634519- AED 140. 

Regards 

Imran 

From: Jishan Sahib < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 1:57 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Sankar T < [ mailto:[email-masked] | [email-masked] ] >; Suhas Bennikal < [ mailto:[email-masked] | [email-masked] ] >; Venkata Burle < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund for Orders not found 

Hi CS Team, 

Please check the following customer orders supposed to be cancelled , but due to technical issue in OMS – HYRIS integration these orders are removed from order table , so please ensure these are all refunded manually if amount captured cases are these. 

	

p_orderno 	

createdTS 	

p_paymentmode 	

p_userid 	

p_cellphone 

8357845027 	

2019-10-18 11:38:19.0 	

KNET 	

[ mailto:[email-masked] | [email-masked] ] 	

+96597913134 

8358327640 	

2019-10-24 03:26:18.0 	

KNET 	

[ mailto:[email-masked] | [email-masked] ] 	

+96555523236 

9758401301 	

2019-10-24 23:39:20.0 	

CREDIT_CARD 	

[ mailto:[email-masked] | [email-masked] ] 	

+971554651514 

9759634519 	

2019-11-07 13:26:09.0 	

CREDIT_CARD 	

[ mailto:[email-masked] | [email-masked] ] 	

+971554651514 

8360200392 	

2019-11-12 20:16:14.0 	

KNET 	

[ mailto:[email-masked] | [email-masked] ] 	

+96550032400 

8360288514 	

2019-11-13 13:52:14.0 	

KNET 	

[ mailto:[email-masked] | [email-masked] ] 	

+96569040201 

8362587974 	

2019-11-29 02:20:28.0 	

KNET 	

[ mailto:[email-masked] | [email-masked] ] 	

+96594023082 

8362909331 	

2019-12-01 10:48:07.0 	

KNET 	

[ mailto:[email-masked] | [email-masked] ] 	

+96560493684 

8364762580 	

2019-12-19 15:55:00.0 	

KNET 	

[ mailto:[email-masked] | [email-masked] ] 	

+96599021233 

8364985594 	

2019-12-21 22:50:57.0 	

KNET 	

[ mailto:[email-masked] | [email-masked] ] 	

+96555293085 

8365261530 	

2019-12-24 21:13:11.0 	

KNET 	

[ mailto:[email-masked] | [email-masked] ] 	

+96599040729 

8365816143 	

2019-12-30 19:51:01.0 	

KNET 	

[ mailto:[email-masked] | [email-masked] ] 	

+96597795214 

8366154627 	

2020-01-03 13:00:18.0 	

KNET 	

[ mailto:[email-masked] | [email-masked] ] 	

+96599323750 

8366227144 	

2020-01-04 00:40:27.0 	

KNET 	

[ mailto:[email-masked] | [email-masked] ] 	

+96565604814 

8366445454 	

2020-01-05 23:44:32.0 	

KNET 	

[ mailto:[email-masked] | [email-masked] ] 	

+96565866735 

---------------------------------- 

With Warm Regards, 

Jishan Sahib 

Web Team | Landmark Group 

w : webteam.com 

M : +97156-5451011 

T : +9714 – 5174376 

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