Subject: RE: BABYSHOP item not working.
From: Sachin Maheshwari <[email-masked]>
To: EcomRDC babyshop5 <[email-masked]>, Alvin Cruz <[email-masked]>, Bswh Rydnursery <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Sujeewa Hurbert <[email-masked]>, Malik Ismail <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Mohammed Shoukath <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Bswh Rydecom <[email-masked]>, Jamshid Kurikkal <[email-masked]>, Dilip Singh <[email-masked]>, Salik Kha
Date: Thu, 20 Feb 2020 15:32:02 +0000

Thanks a lot Akram.

Regards
Sachin
04-5175412

From: EcomRDC babyshop5 <[email-masked]>
Sent: Thursday, February 20, 2020 7:29 PM
To: Alvin Cruz <[email-masked]>; Bswh Rydnursery <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Sujeewa Hurbert <[email-masked]>; Malik Ismail <[email-masked]>; Sachin Maheshwari <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Mohammed Shoukath <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Bswh Rydecom <[email-masked]>; Jamshid Kurikkal <[email-masked]>; Dilip Singh <[email-masked]>; Salik Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sulaiman Rehman <[email-masked]>; Mohammed Shoukath <[email-masked]>
Subject: RE: BABYSHOP item not working.

Dear Alvin,

Damage part replacing done on 18.02.2020.
So kindly check and confirm.

Thanks & regards,

Akram Shaik
Babyshop Nursery Warehouse GDMS operations
Ext: 3635 , Mobile: +966 530548756
Email: [email-masked]<mailto:[email-masked]>
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

From: Alvin Cruz
Sent: Tuesday, February 18, 2020 11:29 AM
To: EcomRDC babyshop5; Bswh Rydnursery
Cc: Shakeeb Arsalan; Apoorv Joshi; Seeta Seeta; Jessie Caparas; Sujeewa Hurbert; Malik Ismail; Sachin Maheshwari; Sagaya Suresh Kumar; Fauzan Ahmad . Musalman; Bswh Rydecom; Jamshid Kurikkal; Dilip Singh; Salik Khan; Escalations Dxbteam; Sulaiman Rehman; Mohammed Shoukath
Subject: RE: BABYSHOP item not working.

Dear Akram,

As discussed over the phone, pls contact the customer and provide the requirement in priority.

Probably the issue is all about the swing motor and we need to replace it same time.

Pls update and let me know once issue resolve from your end.

Regards,
Alvin

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 18, 2020 9:22 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Bswh Rydecom <[email-masked]<mailto:[email-masked]>>; Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; Dilip Singh <[email-masked]<mailto:[email-masked]>>; Alvin Cruz <[email-masked]<mailto:[email-masked]>>; Salik Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>
Subject: RE: BABYSHOP item not working.

Hi Sachin,

Customer name : Om Abdulmalek Alzhrany
Contact no. 0599699091
Add: Riyadh - Al Hazm - Dirab sub- Road - Behind romantic House Restaurant.

Regards,
Malik Ismail
From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 18, 2020 10:12 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Bswh Rydecom <[email-masked]<mailto:[email-masked]>>; Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; Dilip Singh <[email-masked]<mailto:[email-masked]>>; Alvin Cruz <[email-masked]<mailto:[email-masked]>>; Salik Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>
Subject: RE: BABYSHOP item not working.

@Escalations Dxbteam<mailto:[email-masked]>,

Can you please share customer Address & Contact details.

Regards
Sachin
04-5175412

From: Sachin Maheshwari
Sent: Tuesday, February 18, 2020 8:14 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Bswh Rydecom <[email-masked]<mailto:[email-masked]>>; Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; Dilip Singh <[email-masked]<mailto:[email-masked]>>; Alvin Cruz <[email-masked]<mailto:[email-masked]>>; Salik Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>
Subject: RE: BABYSHOP item not working.

Hi @Dilip Singh<mailto:[email-masked]> , @Alvin Cruz<mailto:[email-masked]> , @Salik Khan<mailto:[email-masked]>,

Need your support with below case, where Graco Lovin Hug Swing is reported as not working.

Regards
Sachin
04-5175412

From: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 12, 2020 11:24 AM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Bswh Rydecom <[email-masked]<mailto:[email-masked]>>; Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>
Subject: RE: BABYSHOP item not working.

Dear Team – Please assign team to fix this case !!

Problem Statement: BABYSHOP item not working.
Order Date : 17-Jan-2020
Order ID: 6461478895
Item ID- 161602490 - - Graco Printed Lovin Hug Baby Swing (SAR 439.00)
Tracking ID: S000457085165

Issue Description: Customer emailed us informing that he/she received the item(161602490 - - Graco Printed Lovin Hug Baby Swing) on 19/01/20 but the item which they received is not working he is not sure if is it a manufacture problem or there is a special way to put it on.

Now customer is asking for help regarding that. So we request you to check this and help him ASAP.

Regards
Sagaya Suresh
+966 565165997
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 12, 2020 9:35 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: BABYSHOP item not working.

External email sender, please take precaution.
Hi Team,

Regards,
Fauzan

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