Subject: RE: Assistance for ticket id - 446370
From: Sachin Maheshwari <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 20 Feb 2020 15:16:56 +0000

Hi @Seeta Seeta<mailto:[email-masked]>,

This item is not part of promotion & that’s why it was not coming in offer.

Now to pacify the customer, pls issue a GV of KWD 35, redeemable on KWD 69/-, valid for two weeks.

I hope, this case will close here.

Regards
Sachin
04-5175412

From: Seeta Seeta <[email-masked]>
Sent: Thursday, February 20, 2020 7:13 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Assistance for ticket id - 446370

External email sender, please take precaution.
Hi Sachin.

Can you please help us in the below case, as Jira team has suggested us to escalate this concern to you.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 20, 2020 1:22:16 PM
Subject: Assistance for ticket id - 446370

Hi Team,

We request you to please escalate this issue to Sachin as per suggestion from Jira for the below issue.

Jira link: https://landmark.atlassian.net/browse/REL-83345

We request you to look into the issue as the below item was under the buy 1 get 1 offer, however, it is not working properly. When we add this item in quantity 2 the amount gets doubled.

https://www.babyshopstores.com/kw/en/Baby-%26-Moms/Nursery/Furniture/Cribs-%26-Beds/Baby-Cribs/BABYSHOP-Juniors-Fairway-2-in-1-Crib---130x70-cms/p/161928010

Now it seems the buy 1 get 1 offer for the above item was removed from the website.

We request you to please see the attachment and resolve the issue.

Thank you for your help!

Regards,
Manish

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