Subject: Re: C&C -Cancellation request - 9765696069
From: Abhishek Bargaonkar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 20 Feb 2020 07:58:58 -0700 (MST)

Hi Team, 

The customer still did not receive a refund for his delayed order. 

The order is still in progress and ready to be shipped. Screenshot attached for your reference. 

Kindly assist asap as the customer is very irate and chasing us for the refund for the last 2 months. 

Thank you for your Help! 

Regards, 
Abhishek Borgaonkar 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "Lifestyle Ecom" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "saravanan sathappan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, February 15, 2020 12:45:25 PM 
Subject: Re: C&C -Cancellation request - 9765696069 

Hi Team, 

Kindly advise if there is an update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Lifestyle Ecom" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "saravanan sathappan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, February 11, 2020 1:40:54 PM 
Subject: RE: C&C -Cancellation request - 9765696069 

Hi Mohd Imran, 

Order was shipped on 29 th Dec 3:45PM . Kindly find the below snapshots for your reference 

Thanks & Regards 

Sreedher.katta 
E-Commerce Depart 
Lifestyle UAE- Landmark Group 
P.O. Box 32245 , Jabel Industrial Area 1 , UAE , Dubai 
Mob :- +971 529859134 

[ http://www.lifestylegulf.com/ ] [ http://www.facebook.com/lifestylegulf ] [ http://www.instagram.com/lifestylegulf ] [ http://www.pinterest.com/lifestylegulf ] [ http://www.twitter.com/lifestylegulf ] [ https://www.youtube.com/lifestylegulf ] 

From: Mohd Imran 
Sent: Tuesday, February 11, 2020 11:27 AM 
To: Lifestyle Ecom <[email-masked]>; Saravanan Satapan <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: C&C -Cancellation request - 9765696069 

Hi [ mailto:[email-masked] | 
@Lifestyle Ecom ] , 

Kindly get this order checked and let us know the shipping status. Order was placed on 29 Dec 2019. 

Regards 

Imran 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 10, 2020 8:36 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: C&C -Cancellation request - 9765696069 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in closing the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 10 February, 2020 18:57:32 
Subject: Late shipping/ Refund 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : Dec 29, 2019 

Order ID: 9765696069 

Tracking ID: 976569606910050001 

Store Id: Lifestyle 21005 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Dec 29, 2019 and till now she has not received the order. As per the hybris the order status is ready to be shipped. 

Now the customer wants to cancel the order and wants the refund for order. 

Escalated to warehouse and store twice to cancel the order also updated in order cancellation sheet. However, did not received any response. 

Regards, 

Abhishek Borgaonkar 

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