Subject: Fatal Auditing 6 - 12 Feb
From: Seeta Seeta <[email-masked]>
To: Rehan Khan <[email-masked]>
Cc: Mohd Imran <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 20 Feb 2020 05:52:35 -0700 (MST)

Hi Rehan, 

As you are already aware that we have started the auditing for emails/chats. In 6- 12 Feb auditing you have received 1 fatal and I want you to go through with the details and make sure that the same thing won't happen again. 

Fatal Details: 

Audit Type 	Audited By 	Agent Name 	Customer's Email Id 	Ticket No - Order Number 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
Email 	Seeta 	Rehan Khan 	[email-masked] 	444427 - 9769074279 	6-Feb-20 	6-Feb-20 	0% 	Fatal 

Reasons for fatal: 

444427 - 9769074279 Customer contacted regarding partially delivered ordered as well as complaining that he has also received someone else's order along with his partial order. The wrong escalation did and unprofessional behavior. 

What can be done: - In first contacted you have not understood the customer concern and repeated the same thing multiple times. As the customer already informed you about the missing items from his order you should have to escalate the case to the warehouse. 
- You are also very rude and unprofessional in your email and I really want you to work on that. 
- Please escalate the case properly to concern teams. 

Thanks & Regards, 
Seeta Kunwar