Subject: RE: Store complaint
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 20 Feb 2020 04:40:43 +0000

Hi Apoorv,

For any CP stores complaint send mail directly to @Saad Alonaizi<mailto:[email-masked]> and cc @Escalations Dxbteam<mailto:[email-masked]>.

For Max stores complaint @Abhilash Kuttalam<mailto:[email-masked]> & @Alghamdi Mohammed<mailto:[email-masked]>

Regards,
Malik Ismail
From: Saad Alonaizi <[email-masked]>
Sent: Wednesday, February 19, 2020 6:58 PM
To: Mohd Imran <[email-masked]>
Cc: Qazi Mohammed <[email-masked]>; Anwar Abdullah <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ammar Ali <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Arnel Navor <[email-masked]>
Subject: RE: Store complaint

HI All,

This issue is done!

[Saad Signature]

From: Arnel Navor <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 5:48 PM
To: Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ammar Ali <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Store complaint

Dear Saad,

Please have a look and investigate the below complain.

Thanks!
Arnel

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 3:32 PM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ammar Ali <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store complaint

Hi,

Please help us to get this issue resolved.

Regards
Imran

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 3:38 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Arnel Navor <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Ali <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store complaint

External email sender, please take precaution.
Hi Imran,

Any update ?

Regards
________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "qazi mohammed" <[email-masked]<mailto:[email-masked]>>, "anwar abdullah" <[email-masked]<mailto:[email-masked]>>, "Arnel Navor" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ammar Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 15 February, 2020 18:06:16
Subject: RE: Store complaint

Hi @Qazi Mohammed<mailto:[email-masked]>@Anwar Abdullah<mailto:[email-masked]>@Arnel Navor<mailto:[email-masked]>,

Kindly look into the below complaint and help us to resolved this query.

email ID : [email-masked]<mailto:[email-masked]> and phone number : 565258110

Regards
Imran
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 11, 2020 9:27 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ammar Ali <[email-masked]<mailto:[email-masked]>>
Subject: Store complaint

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below store complaint. Customer is complaining that the security guard of the Centrepoint, Red Sea Mall, Jeddah was checking his wife's bag in front of the other customers multiple times in a rude way which was insulting to the customer. When the customer asked the store about why they did this, the reply was they saw her put something in her bag.

Customer is threatening he will escalate this further - probably MOC. The complaint has been forwarded to the concerned as per Matrix but receiving no response on the same.

Kindly assist. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 February, 2020 14:11:05
Subject: Complain about the store staff/423145

Please take a look at ticket #423145 raised by yassen ([email-masked]<mailto:[email-masked]>).

We did not receive any response from the store team and the customer came back and waiting for the action regarding his complain. Please Seeta mam check my escalation before sending it : Ticket number : 423145

:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
​Hi Team,

With reference to Customer email ID : [email-masked]<mailto:[email-masked]> and phone number : 565258110

Customer is complaining against the security guard in the store jeddah city read sea mall on 24-1-2020
and saying that they have checked his wife bag many times in rude way and in front  of people  which it was insulting to them and he asked why they are checking his wife bag only they replied that his wife was seen putting something inside the bag  therefore the customer now is so angry about the incident and threatening us that he will complain against us .so kindly investigate in this case and contact the customer.

Regards,
Ammar

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com