Subject: RE: Livesalesman Tickets
From: Mohammad Shababe Quamar <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 19 Feb 2020 14:43:28 +0000

Hi @Seeta Seeta<mailto:[email-masked]> / @Fauzan Ahmad, Musalman<mailto:[email-masked]>

Please see the below my comment on pending tickets, do the needful and close these tickets according remarks.

I am working on rest pending tickets, will update you later.

Ticket ID
Subject
Status
Priority
Source
Type
Agent
Group
Created time
remark
Remarks
342446
Re: Your products are on the way
Waiting on Third Party
Low
Email
Post Order Inquiry
Ahmad Daher
LiveSalesman
14/12/2019
Waiting for (Jira), response
Escalated with JIRA team
356729
Conversation with User
Waiting on Third Party
Low
Chat
Complaints
Mhd Obiedo
LiveSalesman
20/12/2019
Waiting for (DXB T), response
Issue has been resolved
368957
Ù„Ù… Ø¨ØªÙ… Ø§Ø³ØªØ±Ø¯ Ù…Ø¨Ù„Øº Ø®Ø§Øµ Ø¨Ù‚Ø·Ø¹Ù‡ Ù„Ù… ØªØµÙ„
Waiting on Third Party
Low
Email
Post Order Inquiry
Abdel Moneim
LiveSalesman
26/12/2019
Resolved
386562
Click & Collect
Waiting on Third Party
Low
Portal
Post Order Inquiry
Abhishek Bargaonkar
LiveSalesman
04/01/2020
Waiting for (DXB T), response
Escalated
391956
Re: Thank you for collecting your order
Open
Low
Email
Complaints
Abhishek Bargaonkar
LiveSalesman
07/01/2020
Waiting for (DXB T), response
Do the manual Refund
392248
Product information
Waiting on Third Party
Low
Portal
Post Order Inquiry
Abdel Moneim
LiveSalesman
07/01/2020
I added to cancellation sheet
Raise with JIRA Team
392789
Delivery
Waiting on Third Party
Low
Portal
Complaints
Ahmad Daher
LiveSalesman
07/01/2020
Waiting for (DXB T), response
Order is avaible in store, there is tech issue
392912
Click & Collect
Open
Low
Portal
Post Order Inquiry
Shakeeb Arsalan
LiveSalesman
07/01/2020
Waiting for (DXB T), response
Escalated
398975
Product information
Waiting on Third Party
Low
Portal
Pre Order Inquiry
Ahmad Daher
LiveSalesman
11/01/2020
Waiting for (DXB T), response
Item is not avaible in BS's site
403309
Store information
Waiting on Third Party
Low
Portal
Post Order Inquiry
Algaili Abdelbagee Ahmed
LiveSalesman
13/01/2020
Waiting for (DXB T), response
Escalated
403471
6460161206 Ø±Ù‚Ù… Ø§Ù„Ø·Ù„Ø¨
Waiting on Third Party
Urgent
Email
Post Order Inquiry
Abdel Moneim
LiveSalesman
14/01/2020
Resolved
404976
Ù„Ù… ÙŠØµÙ„ Ø¬Ø²Ø¡ Ù…Ù† Ø·Ù„Ø¨ Ø³Ø§Ø¨Ù‚ Ù…Ø¯ÙÙˆØ¹ Ø­ØªÙ‰ Ø§Ù„Ø§Ù†
Waiting on Third Party
Low
Email
Post Order Inquiry
Fauzan Musalman
LiveSalesman
14/01/2020
Waiting for (DXB T), response
Escalated
405963
Order Follow Up
Waiting on Third Party
Low
Email
Post Order Inquiry
nitesh singh
LiveSalesman
15/01/2020
Waiting for (DXB T), response
There is response from warehouse team - please do the needful
406067
My Account
Waiting on Third Party
Low
Portal
Complaints
Shakeeb Arsalan
LiveSalesman
15/01/2020
Resolved
406343
Product information
Waiting on Third Party
Low
Portal
Complaints
Abhishek Bargaonkar
LiveSalesman
15/01/2020
Resolved
407560
Return money not received, order no. 6458529260
Waiting on Third Party
Low
Email
Post Order Inquiry
Asjad Hussain
LiveSalesman
16/01/2020
Discuss it with Fuzan
There is response from JIRA team, please do the needful
408990
Re: Weâ€™ve received your online return request.
Waiting on Third Party
Low
Email
Post Order Inquiry
Shivani Rani
LiveSalesman
17/01/2020
Waiting for collection
Issue has been resolved
409292
Returns
Waiting on Third Party
Low
Portal
Post Order Inquiry
Mhd Obiedo
LiveSalesman
17/01/2020
Mailed it again to Conloc
Wrong RMA created, please check once again with customer regarding items details
409406
Product information
Waiting on Third Party
Low
Portal
Post Order Inquiry
Manish Kumar
LiveSalesman
17/01/2020
Waiting for (DXB T), response
Escalated
409818
RE: Returns
Waiting on Third Party
Low
Email
Post Order Inquiry
Ammar Ali
LiveSalesman
18/01/2020
Resolved
410263
Ø·Ù„Ø¨ Ù…Ù† ØªØ·Ø¨ÙŠÙ‚ Ù…Ø§ÙƒØ³
Open
Low
Email
Complaints
Shakeeb Arsalan
LiveSalesman
18/01/2020
Waiting for response DXB T
Order status is showing ready to pickup
412171
Re: Weâ€™ve received your return request. Order # 8356682993 -Phone # 99151687
Waiting on Third Party
Low
Email
Post Order Inquiry
Nikhil Bishnoi
LiveSalesman
19/01/2020
Waiting for updating bank details
There is response from Kuwait Finance regarding back detail - Please response from your end
412295
Delivery
Waiting on Customer
Low
Portal
Complaints
Mhd Obiedo
LiveSalesman
19/01/2020
Waiting for (Jira), response
Updated comment in JIRA ticket
413032
Conversation with User
Waiting on Third Party
Low
Chat
Complaints
Ahmad Daher
LiveSalesman
19/01/2020
Resolved
413157
Delivery
Waiting on Third Party
Low
Portal
Complaints
Shakeeb Arsalan
LiveSalesman
20/01/2020
Resolved
413258
Product information
Waiting on Third Party
Low
Portal
Complaints
Fauzan Musalman
LiveSalesman
20/01/2020
Waiting for (DXB T), response
There is response from team
413454
Returns
Waiting on Third Party
Low
Portal
Post Order Inquiry
Fauzan Musalman
LiveSalesman
20/01/2020
Resolved
414620
Ø§Ù„Ø·Ù„Ø¨ ÙˆØµÙ„ Ø®Ø·Ø£
Waiting on Third Party
Low
Email
Babyshop WWD
Mhd Obiedo
LiveSalesman
20/01/2020
Waiting for (DXB T), response
If you are not getting response from team, then you escalate with next level.
414789
Re: Share your feedback with us
Waiting on Third Party
Low
Email
Pre Order Inquiry
Shivani Rani
LiveSalesman
20/01/2020
Waiting for (DXB T), response
Wrong create JIRA ticket - Arjun thapa is taking care of KSA finance, so please reach out correct team
415928
Conversation with Crackling Yacht
Waiting on Third Party
Low
Chat
Post Order Inquiry
Ezzaldeen Mahyoub
LiveSalesman
21/01/2020
Waiting for (Jira), response
Issue has been resolved, the amount has been created into customer my credit
417203
Product nmbr 9767533274 ,Not getting any mail regarding my product
Waiting on Third Party
Low
Email
Post Order Inquiry
nitesh singh
LiveSalesman
22/01/2020
Mailed it to store
Do the manual refund
418440
Conversation with User
Waiting on Third Party
Low
Chat
Post Order Inquiry
Algaili Abdelbagee Ahmed
LiveSalesman
23/01/2020
Waiting for (DXB T), response
Issue has been resolved.
418443
Click & Collect
Waiting on Third Party
Low
Portal
Post Order Inquiry
Rehan Khan
LiveSalesman
23/01/2020
Waiting for (DXB T), response
There is short pick items, so the rest items manual refund.
418481
Conversation with User
Waiting on Third Party
Low
Chat
Post Order Inquiry
Asjad Hussain
LiveSalesman
23/01/2020
Waiting for (DXB T), response
Escalated
419404
Returns
Waiting on Third Party
Low
Portal
Post Order Inquiry
Ahmad Daher
LiveSalesman
23/01/2020
Waiting for Aramex
Escalated
419992
My Account
Waiting on Third Party
Low
Portal
Post Order Inquiry
Algaili Abdelbagee Ahmed
LiveSalesman
23/01/2020
Add items to cancellation sheet
Issue has been resolved
420152
Returns
Waiting on Third Party
Low
Portal
Post Order Inquiry
Manish Kumar
LiveSalesman
24/01/2020
Resolved

Thanks,
Shababe Quamar

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, February 19, 2020 12:03 PM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Saurabh <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Livesalesman Tickets

External email sender, please take precaution.
Hi Shababe,

Fauzan has sent you a backlogs ticket sheet and we require your assistance on that.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Saurabh" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 1:20:34 PM
Subject: RE: Livesalesman Tickets

Hi Seeta,

Please find the attached backlogs tickets of LMS.

L2 GROUP:
Date
Count of Ticket
2019
15
Sep
1
Nov
1
Dec
13
2020
233
Jan
51
Feb
182
Grand Total
248

LIVESALESMAN GROUP:
Date
Count of Ticket
2019
2
Dec
2
2020
1270
Jan
41
Feb
1229
Grand Total
1272

Thanks,
Shababe Quamar

From: Mohammad Shababe Quamar
Sent: Monday, February 17, 2020 1:00 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Saurabh <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets

Hi Team,

Please see the below backlogs tickets of LMS, let us know which tickets are not responded to by Internal teams.

L2 GROUP:
Date
Count of Ticket ID
2019
18
Nov
1
Dec
17
2020
215
Jan
69
Feb
146
Grand Total
233

LIVESALESMAN GROUP:
Date
Count of Ticket ID
2019
3
Dec
3
2020
1074
Jan
52
Feb
1022
Grand Total
1077

Thanks,
Shababe Quamar

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 3:11 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Saurabh <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets
Importance: High

Hi Team,

L2 GROUP:

LIVESALESMAN GROUP:

Please check which cases you need help with.

@Mohammad Shababe Quamar<mailto:[email-masked]> please cross check the back logs as well.

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 13, 2020 4:27 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Saurabh <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets

Hi Seeta,

If the concerned teams are not responding in over 48 hours, we should be informed for us to check further.

Here are the back logs for the L2 team:
Row Labels
Count of Ticket ID
2019
17
Oct
1
Nov
1
Dec
15
2020
234
Jan
88
Feb
146
Grand Total
251

This is for the Livesalesman folder:
Row Labels
Count of Ticket ID
2019
4
Dec
4
2020
1021
Jan
88
Feb
933
Grand Total
1025

We only have a few cases left so do let us know what we can do to help you resolve these cases.

Thanks,
Shababe Quamar

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 11, 2020 9:18 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Saurabh <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets
Importance: High

Hi Seeta,

If the concerned teams are not responding in over 48 hours, we should be informed for us to check further.

Here are the back logs for the L2 team:

This is for the Livesalesman folder:

We only have a few cases left so do let us know what we can do to help you resolve these cases.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 5:00 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: ali inayat <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Saurabh <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Livesalesman Tickets

External email sender, please take precaution.
Hi Jessie,

Thank you for your email.

For 2019 backlogs tickets we are still waiting for concerned teams to revert and everyday we are doing the follow ups as well.

In Jan backlogs most of the case has been highlighted to concern teams and we are working to close them as soon as possible.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Saurabh" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 12:11:53 PM
Subject: RE: Livesalesman Tickets

Hi Team,

Check the below ticket count for both groups:

Livesalesman:

Livesalesman L2:

Are the back logs due to no replies? Why do we still have this much of back logs for 2019 and January 2020?

Let us know if any help is needed.

From: Jessie Caparas
Sent: Tuesday, February 4, 2020 12:17 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets
Importance: High

Hi Team,

Keep us posted if we still don’t get any reply for the back logs tickets.

For January back logs, let us know if any escalation is not getting replied after 48 hours.

From: Jessie Caparas
Sent: Monday, February 3, 2020 4:40 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets
Importance: High

Hi Team,

The back logs left for 2019 are pending replies from the internal team.

Keep us posted if we still don’t get any reply.

Any ticket with no reply after 48 hours should be raised to us.

https://docs.google.com/spreadsheets/d/1JmyBgey9p5Zjm6f6WmpHwqiObOqzANbqZmnPcrsoaks/edit#gid=0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.google.com%2Fspreadsheets%2Fd%2F1JmyBgey9p5Zjm6f6WmpHwqiObOqzANbqZmnPcrsoaks%2Fedit%23gid%3D0&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C259ca24ef59246a80eea08d7b51220d7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637176961797738105&sdata=4T1Y61QWqNF%2ByekZlpBx5P0Pfgb6oFtYVWPglto%2BDCU%3D&reserved=0>

From: Jessie Caparas
Sent: Sunday, February 2, 2020 1:38 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets
Importance: High

Hi Team,

Let’s also ensure that we focus on the January back logs.

Any ticket with no reply after 48 hours should be raised to us.

https://docs.google.com/spreadsheets/d/1JmyBgey9p5Zjm6f6WmpHwqiObOqzANbqZmnPcrsoaks/edit#gid=0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.google.com%2Fspreadsheets%2Fd%2F1JmyBgey9p5Zjm6f6WmpHwqiObOqzANbqZmnPcrsoaks%2Fedit%23gid%3D0&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C259ca24ef59246a80eea08d7b51220d7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637176961797738105&sdata=4T1Y61QWqNF%2ByekZlpBx5P0Pfgb6oFtYVWPglto%2BDCU%3D&reserved=0>

@Escalations Dxbteam<mailto:[email-masked]> let’s keep an eye on this sheet from tomorrow onward.

From: Jessie Caparas
Sent: Saturday, February 1, 2020 12:24 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets
Importance: High

Hi Team,

We still see 2019 unresolved tickets.

Can you let us know if we are still not getting replies for these tickets?

We have a few left.

From: Jessie Caparas
Sent: Thursday, January 30, 2020 3:07 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets
Importance: High

Hi Team,

I have provided remarks on a separate email with resolution on a few tickets.

The month is ending so also make sure we don’t disregard the January tickets. With the month ending we have over a thousand tickets to resolve.

From: Jessie Caparas
Sent: Sunday, January 26, 2020 9:49 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Livesalesman Tickets
Importance: High

Hi Team,

2019 tickets are still not resolved.

Let us know what help is needed. We have to end this month without any 2019 tickets unresolved.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C259ca24ef59246a80eea08d7b51220d7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637176961797748067&sdata=ujJwkRcTxIZwpe5bMfg8btcr20fsY6fhIVPb1EYWEm0%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com