Subject: RE: C&C Delay - 6460087096
From: Abhilash Kuttalam <[email-masked]>
To: Max Alkhairmall <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sumon Satish <[email-masked]>, Vinod Sharma <[email-masked]>, enaam alsraisri <[email-masked]>
Date: Wed, 19 Feb 2020 13:20:06 +0000

Dear Farouk,

Order was received by store on Sahla.
Customer has complained that he has not received the parcel. This means that it has gone missing from the store.

Kindly do the following to close this issue:

  *   Call customer and inform them about the missing parcel (Apologize for the delay) - Ahmad Saad- 0555769155
  *   Offer full refund for the items they have paid for.
  *   If customer agrees, uncollect the order on Sahla and process RTS for all items (item codes below)
  *   Reply to all on this email once done, so that CS team can close the complaint.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone - 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Max Alkhairmall <[email-masked]>
Sent: Wednesday, February 19, 2020 3:07 PM
To: Abhilash Kuttalam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sumon Satish <[email-masked]>; Vinod Sharma <[email-masked]>; enaam alsraisri <[email-masked]>
Subject: RE: C&C Delay - 6460087096

Dear Abhi;

Physically order# 6460087096 is not available in store but it was delivered to 60252 as per Sahla App. Lots of orders are pending to be received in store but physically they are not available. Kindly advise.

Thank
Farouk
0582662476

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 2:47 PM
To: Max Alkhairmall <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sumon Satish <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>; enaam alsraisri <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Delay - 6460087096

Dear Mushtaq,

Please check and update us if this parcel is there is the store or not?

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone - 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 2:13 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Sumon Satish <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Max Alkhairmall <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Delay - 6460087096

Hi Team,

Please response.

Thanks,
Shababe Quamar

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 3:05 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Sumon Satish <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Max Alkhairmall <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Delay - 6460087096

Dears @Abhilash Kuttalam<mailto:[email-masked]> @Sumon Satish<mailto:[email-masked]> @Vinod Sharma<mailto:[email-masked]>

Please advise delivery status for MXJECOM066750

Mahmoud

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 12:22 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Max Alkhairmall <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: C&C Delay - 6460087096

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6460087096
Store ID: Max - 60252, Al Khair Mall

Order placed on Jan 8, 2020 and the status is still showing ready to ship. WH has confirmed handing over this order to the store however, we are receiving no response from the store.

Please look into this and assist further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Raghu Pillai" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "max alkhairmall" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 January, 2020 13:18:49
Subject: RE: LATE CC//6460087096

Dear Team,

Said order we shipped and handed over to store team at 9-Jan-2019.

Thanks
Esaf

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 19, 2020 10:32 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Max Alkhairmall <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: LATE CC//6460087096

External email sender, please take precaution.
Hi Team

The order was placed on 8 Jan and the items are still not available for pick up.

Order id: 6460087096

Please check the order details and share an update.

Looking forward to it.

Thanks
Inayat Ali

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 January, 2020 07:52:47
Subject: LATE CC

Hi Team,

Kindly follow up the following late CC order with concerned team.

 Hi Team,

Problem Statement:  What is the issue (Late Shipping) Warehouse
Order Date : Jan 8, 2020
Order ID: 6460087096
Tracking ID: 646008709622999991
Store code : Max60252
Assistance Required: Need Urgent Delivery
Issue Description: Customer placed order on 8 Jan and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.
Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2018.

Regards,
Algaily

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C72f259897a94412a183a08d7b2d01f76%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637174479262091597&sdata=rS4iCVT4G8gaOW14relRxYn066aAeGw2JhAcrBCv8%2FQ%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com